Customer Support Associate

2 years

0 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Sinhasa IT Park, Indore Madhya Pradesh
Experience: 6 Months - 2 Years
Employment Type: Full-time

Job Summary

We are looking for a dedicated Customer Support to manage customer queries, provide prompt assistance, and ensure an excellent customer service experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities

  • Handle incoming customer calls, emails, and chats professionally.
  • Identify customer needs and provide appropriate solutions.
  • Maintain records of customer interactions, issues, and resolutions.
  • Follow up with customers to ensure their concerns are resolved.
  • Coordinate with internal teams to escalate unresolved issues.
  • Provide accurate product/service information to customers.
  • Ensure customer satisfaction and uphold service quality standards.

Required Skills & Qualifications

  • Bachelor’s degree in any discipline.
  • 6 Months - 2 Years of experience in customer support or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to multitask and manage time effectively.
  • Familiarity with CRM tools will be an added advantage.

Job Types: Permanent, Fresher

Pay: ₹8,086.00 - ₹29,595.69 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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