Customer Support Associate

Hti Manpower Outsoursing Services Private Limited

0 - 1 years

2 - 3 Lacs

lucknow uttar pradesh india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software problem solving data entry technical support time management active listening customer service multitasking email communication conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and enthusiastic Customer Support Associate to join our team in Lucknow. This entry-level position is ideal for individuals who are passionate about providing excellent customer service and are eager to develop their skills in a dynamic environment.

Responsibilities

Respond to customer inquiries via phone majorly , email/chat if requirement arises in a timely and professional manner.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Provide product information and support to customers, guiding them through their queries.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with team members and other departments to enhance customer experience and streamline processes.
Participate in training and development sessions to enhance product knowledge and support skills.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Basic understanding of customer service principles and practices.
Proficiency in using computer applications and software, including CRM tools and Microsoft Office Suite.
Strong problem-solving skills and the ability to think on your feet.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Positive attitude and willingness to learn.
Strong interpersonal skills with a focus on building relationships.

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