Customer Support Associate

You will be responsible for providing exceptional customer support through inbound voice calls in a professional and courteous manner. Your primary duties will include addressing customer queries, troubleshooting issues, and providing resolutions following company guidelines. It will be crucial to ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards. In case of escalations, you will handle them efficiently and ensure timely resolution. Additionally, maintaining accurate records of customer interactions and transactions in the system will be part of your daily tasks. To excel in this role, you should have a minimum of 6 months of relevant experience in the International Voice Process or Customer Support role. Strong communication skills, both verbal and written, with a proficient command of English are essential. A typing speed of 30 WPM with 95% accuracy is required. You must be able to work efficiently in a night shift environment between 6 PM to 10 AM and should not have more than a 3-month employment gap. Previous experience in BPO, ex-comms, or international voice roles will be preferred. Strong problem-solving skills and effective management of customer concerns are also key requirements for this position. The interview process will consist of an initial HR round for screening and discussion, followed by a VNA (Voice & Non-Voice Assessment) to test your communication skills and situational responses. Lastly, there will be an Ops Interview to assess your process knowledge and ability to handle calls. If you meet the qualifications and are interested in this opportunity, please share your resume at sakshi.s@growinitysolutions.com or contact 8390010266. Join our team in Yerwada, Pune, and be a part of the Canadian Telecom International Voice Process Executive role with competitive salary packages and growth opportunities.,