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Sky Infotech
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Customer Support Associate

Customer Support Associate

Sky Infotech

1 - 5 years

0 Lacs

maharashtra

Posted:11 hours ago| Platform: Shine logo

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Skills Required

customer support team management resolve complaints process orders

Work Mode

On-site

Job Type

Full Time

Job Description

As a customer support executive, your primary responsibility will be managing a customer service team to ensure high levels of customer satisfaction. You will be tasked with responding to customer queries, resolving complaints, and processing orders efficiently. Additionally, you will be expected to create and implement relevant policies and procedures for the team to follow. In terms of team management, your role will involve hiring, directing, and monitoring customer service representatives to maintain a cohesive and effective team. It will be essential to provide guidance and support to your team members to ensure that they deliver exceptional customer service at all times. This position offers both full-time and part-time job types with an expected workload of 14 hours per week. The benefits include Provident Fund, and the work schedule consists of both day and night shifts from Monday to Friday. The preferred educational qualification for this role is Higher Secondary (12th Pass), and the work location is in person at Pimpri-Chinchwad, Maharashtra. If you are interested in this opportunity, please reach out to the employer at +91 9307135597 to discuss the role further.,

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Customer Support Associate