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Assent
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Customer Support Associate

Customer Support Associate

Assent

1 - 2 years

4 - 7 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

ms office suite manager quality assurance compliance time management customer support associate customer support computer proficiency management research support associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client s supply chains.

Key Requirements & Responsibilities

Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Act as a peer mentor to Supplier Support Agents as required
Qualifications

Your Knowledge, Skills and Abilities;

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications,

Excellent verbal

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Customer Support Associate