Customer Support Associate

3 - 5 years

1 - 5 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • 3 Years of experience in Outbound and Inbound calls with excellent communication.
  • Freshers with excellent communication can also be considered.
  • Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation).
  • Preferably Immediate joiners.
  • Should be flexible to work in rotational shifts (24/7).

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our dynamic Customer Support team. As a Customer Support Executive (Voice Process), you will be the first point of contact for our customers, providing exceptional service and resolving their queries efficiently.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.
  • Address and resolve customer queries, issues, and concerns with empathy and accuracy.
  • Provide product/service information and support.
  • Maintain detailed records of customer interactions.
  • Work effectively in a fast-paced, rotational shift environment.

Skills and Qualifications:

  • Excellent verbal communication skills in English.
  • Strong problem-solving and active listening skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • A customer-centric attitude and willingness to go the extra mile.

If you have a passion for delivering excellent customer service and thrive in a dynamic setting, we'd love to hear from you or reach directly at the below mentioned location

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