Customer Support Associate

Job Description

Coconnex, part of the Cohezia Group, is a market-leading SaaS provider serving the global exhibitions, conferences, and meetings industry. Our integrated event technology platform offers a comprehensive, user-friendly suite of modular products that support in-person, virtual, and hybrid events empowering organizers to “Achieve More with Less.” As a Client Support Associate at Coconnex, you will be responsible for delivering high-quality support to our global clients, primarily event organisers and their teams. If you are tapped into the thought process of an Event Planner and have a passion for easing their pain through providing amazing service, you will love growing with us! What We Have for You: Provide client support and technical issue resolution for incoming requests via E-Mail, Phone, Online Ticketing System Provide training to clients in the use of system and system updates Document and escalate support issues to the technical support or product teams Track support communication using a ticketing system to ensure support requests are resolved and marked closed in the required TAT’s as defined in the SLA Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty. Create SLA reports What You Bring: Bachelor's degree or equivalent combination of education and experience. 0-1 years’ experience in a SaaS and/ Client support role Excellent English business communication skills Experience in the events and meetings industry - HUGE PLUS Knowledge of using ticketing software Fresh graduate with a software background Job Types: Full-time, Regular / Permanent Job Location: Pune Salary: ₹260,000.00 - ₹300,000.00 per year Benefits: Provident Fund Job Type: Full-time Pay: ₹260,000.00 - ₹300,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Work Location: In person Expected Start Date: 02/06/2025