Coconnex, part of the Cohezia Group, is a market-leading SaaS provider serving the global exhibitions, conferences, and meetings industry. Our integrated event technology platform offers a comprehensive, user-friendly suite of modular products that support in-person, virtual, and hybrid events empowering organizers to “Achieve More with Less.” As a Client Support Associate at Coconnex, you will be responsible for delivering high-quality support to our global clients, primarily event organisers and their teams. If you are tapped into the thought process of an Event Planner and have a passion for easing their pain through providing amazing service, you will love growing with us! What We Have for You: Provide client support and technical issue resolution for incoming requests via E-Mail, Phone, Online Ticketing System Provide training to clients in the use of system and system updates Document and escalate support issues to the technical support or product teams Track support communication using a ticketing system to ensure support requests are resolved and marked closed in the required TAT’s as defined in the SLA Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty. Create SLA reports What You Bring: Bachelor's degree or equivalent combination of education and experience. 0-1 years’ experience in a SaaS and/ Client support role Excellent English business communication skills Experience in the events and meetings industry - HUGE PLUS Knowledge of using ticketing software Fresh graduate with a software background Job Types: Full-time, Regular / Permanent Job Location: Pune Salary: ₹260,000.00 - ₹300,000.00 per year Benefits: Provident Fund Job Type: Full-time Pay: ₹260,000.00 - ₹300,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Work Location: In person Expected Start Date: 02/06/2025

Marketing Support Intern: We’re looking for a proactive and creative Marketing Support Intern to assist our marketing team in executing campaigns, creating content, managing digital platforms, and analysing performance. This is an exciting opportunity to gain hands-on experience in B2B SaaS marketing. Key Responsibilities Assist with digital campaign, social media scheduling and website updates Research market trends and competitors Help prepare marketing materials, collaterals Research and build GDPR-compliant contact lists and update CRM Learn how to track campaign performance using marketing tools What you will bring: A passion for marketing and storytelling Basic knowledge of tools like Canva, Excel, and social platforms Strong organisational skills and willingness to learn Currently pursuing or recently completed a degree in Marketing, Communications or related field How will you benefit from an internship with us: Mentorship from experienced professionals Exposure to exciting projects and live campaigns Skill-building that sets the stage for your future career A fun, collaborative work culture that celebrates fresh ideas Duration: 3 months Location: Pune Type: Paid Internship Interested? Send us your resume and a short note on why marketing excites you. Know someone perfect for this role? Tag them and share away!

As a Marketing Support Intern, you will play a crucial role in supporting our marketing team by assisting in the execution of campaigns, content creation, management of digital platforms, and performance analysis. This internship offers an exciting opportunity to gain practical experience in B2B SaaS marketing. Your responsibilities will include assisting with digital campaigns, scheduling social media posts, updating the website, researching market trends and competitors, preparing marketing materials and collaterals, building GDPR-compliant contact lists, updating CRM, and learning how to track campaign performance using marketing tools. To excel in this role, you should bring a passion for marketing and storytelling, along with basic knowledge of tools such as Canva, Excel, and various social media platforms. Strong organizational skills and a willingness to learn are also essential. Ideally, you are currently pursuing or have recently completed a degree in Marketing, Communications, or a related field. During your internship with us, you can look forward to receiving mentorship from experienced professionals, gaining exposure to exciting projects and live campaigns, building skills that will benefit your future career, and being part of a fun and collaborative work culture that values fresh ideas. This internship opportunity is for a duration of 3 months and is based in Pune. It is a paid internship, offering a valuable learning experience for individuals interested in pursuing a career in marketing. If you are interested in this opportunity, please send us your resume along with a brief note explaining why marketing excites you. Feel free to tag and share this with someone you believe would be a perfect fit for this role.,