Company Description NP Green Electric Vehicles Private Limited is a pioneering electric scooter manufacturer in India, dedicated to transforming urban mobility with eco-friendly and innovative solutions. Operating under the brand name GREEN, we offer advanced electric scooter models like Udaan, Sunny, and Invicta, designed to meet diverse customer requirements. Upholding sustainability as our core mission, we integrate cutting-edge technology and rigorous quality standards to deliver reliable, high-performance, and zero-emission scooters. Our R&D team continuously enhances battery efficiency, durability, and safety, establishing us as a trusted leader in the EV industry. Join us in shaping India’s greener and more sustainable future. Role Description This is a full-time, on-site role for a Customer Support Associate based in Gurugram. As a Customer Support Associate, you will handle day-to-day communication with customers to resolve queries, provide assistance, and ensure a positive customer experience. Responsibilities include addressing customer requests promptly, offering solutions to enhance customer satisfaction, and working closely with sales and training teams to improve service delivery. Qualifications Proficiency in Customer Support, Customer Service, and Customer Experience management Skills in Sales and the ability to work collaboratively with the sales team Competence in Training to educate customers or team members on product functionality and services Strong communication and interpersonal skills to manage customer interactions effectively Problem-solving skills to address customer concerns efficiently Previous experience in the electric vehicle or automotive sector is an advantage Bachelor's degree in Business, Communications, or related field preferred
NP Green Private Limited is looking for an experienced and performance-driven Area Retail Manager to manage and grow the retail operations of our Green Electric Scooter brand across Delhi NCR . The candidate will be accountable for retail sales growth, showroom performance, dealer coordination, and customer experience across all assigned stores. Key Responsibilities: Handle and manage all retail showrooms/stores in Delhi NCR Drive retail sales targets and monthly business growth Ensure proper product display, branding, and visual merchandising in all stores Monitor daily sales performance, billing, and stock availability Train retail sales staff on product knowledge and customer handling Ensure excellent customer experience and service standards Coordinate with warehouse, service, and marketing teams Implement sales promotions and marketing activities at retail level Analyze local market trends and competitor activity Prepare daily, weekly, and monthly retail sales reports Ensure discipline, attendance, and performance of showroom staff Candidate Requirements: Graduate / MBA preferred 3+ years of experience in Retail Management (EV / Automobile / Electronics / FMCG preferred) Strong leadership, communication, and team management skills Hands-on experience in managing multiple retail outlets Target-driven and customer-focused approach Must be willing to travel across Delhi NCR What We Offer: Attractive CTC: 3 3.6 LPA Performance-based incentives Career growth in a fast-growing Electric Vehicle sector Supportive management and dynamic work culture Role & responsibilities