Customer Support Associate

Job Title: Customer Support Executive – International Voice Process

Location: Yerwada, Pune
CTC: ₹4.5 – ₹5.5 LPA
Shift: Rotational shifts (including night shifts)
Week Off: 2 rotational week-offs

Job Overview:

We are looking for an experienced Customer Support Executive to join our team in Pune. The ideal candidate must have prior experience handling international voice processes and delivering exceptional customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle inbound and outbound calls for international customers.
• Provide accurate information and resolve customer queries efficiently.
• Maintain high levels of customer satisfaction and professionalism on every call.
• Meet performance metrics such as call quality, response time, and productivity.
• Document customer interactions and feedback accurately in the system.
• Collaborate with internal teams to ensure effective issue resolution.

Requirements:

• Minimum 7 months of experience in an international voice process (on paper) is mandatory.
• Excellent English communication skills – both verbal and written.
• Ability to work in rotational shifts and handle pressure effectively.
• Strong problem-solving skills and customer-centric approach.
• Minimum qualification: Graduate or equivalent.

Why Join Us:

• Competitive salary package with growth opportunities.
• Dynamic and supportive work environment.
• Exposure to international client communication and global processes.

Job Type: Full-time

Pay: Up to ₹550,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person