About the Role We are seeking a highly skilled Customer Service Associate to support international banking customers for a leading global bank. The ideal candidate must have excellent English communication skills and the ability to handle customer interactions with accuracy, clarity, and professionalism. Key Responsibilities ● Manage inbound/outbound customer queries related to international banking services. ● Provide prompt, accurate solutions and maintain a high standard of service quality. ● Ensure compliance with banking regulations, security protocols, and operational guidelines. ● Record customer interactions in the system with clarity and attention to detail. ● Coordinate with internal departments to ensure timely issue resolution. ● Meet key performance metrics such as quality scores, productivity, and customer satisfaction. Required Skills & Qualifications ● Exceptional verbal and written English communication skills (mandatory). ● Ability to work in US night shifts. ● Graduation in any discipline (or as per organizational requirement). ● Prior experience in international customer service or banking process preferred; freshers with strong communication skills may also apply. ● Strong interpersonal, problem-solving, and active listening abilities. ● Basic computer literacy and ability to navigate multiple applications. Additional Details ● Shift: US Shift (Night) ● Competitive salary and 2 ways cab facility ● Comprehensive training and growth opportunities. Job Types: Full-time, Fresher Pay: ₹31,000.00 - ₹50,000.00 per month Benefits: Provident Fund Application Question(s): What's your highest educational qualification? Do you have experience in International Bank Process? How many years of experience you have in BPO as Customer Service Associate? Current CTC? Expected CTC? Notice Period Date of birth Current Location Work Location: In person
About the Role We are seeking a highly skilled Customer Service Associate to support international banking customers for a leading global bank. The ideal candidate must have excellent English communication skills and the ability to handle customer interactions with accuracy, clarity, and professionalism. Key Responsibilities ● Manage inbound/outbound customer queries related to international banking services. ● Provide prompt, accurate solutions and maintain a high standard of service quality. ● Ensure compliance with banking regulations, security protocols, and operational guidelines. ● Record customer interactions in the system with clarity and attention to detail. ● Coordinate with internal departments to ensure timely issue resolution. ● Meet key performance metrics such as quality scores, productivity, and customer satisfaction. Required Skills & Qualifications ● Exceptional verbal and written English communication skills (mandatory). ● Ability to work in US night shifts. ● Graduation in any discipline (or as per organizational requirement). ● Prior experience in international customer service or banking process preferred; freshers with strong communication skills may also apply. ● Strong interpersonal, problem-solving, and active listening abilities. ● Basic computer literacy and ability to navigate multiple applications. Additional Details ● Shift: US Shift (Night) ● Competitive salary and 2 ways cab facility ● Comprehensive training and growth opportunities. Job Types: Full-time, Fresher Pay: ₹31,000.00 - ₹50,000.00 per month Benefits: Provident Fund Application Question(s): What's your highest educational qualification? Do you have experience in International Bank Process? How many years of experience you have in BPO as Customer Service Associate? Current CTC? Expected CTC? Notice Period Date of birth Current Location Work Location: In person