Customer Support Associate

You will be representing Bhanzu, formerly known as Exploring Infinities, as the primary point of contact for customer support. Your role will involve promptly and accurately addressing customer inquiries via phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish positive relationships with customers. By understanding customers" needs, you will collaborate with various teams to offer appropriate solutions efficiently. Follow-up communication with customers will be essential to ensure timely issue resolution and to cultivate lasting relationships. It is imperative to maintain a thorough understanding of Bhanzu's products and services to effectively assist customers. To excel in this position, you should hold a degree in management, marketing, communication, or a related field. Prior experience in relationship management, customer service, or a similar role is beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is required. Strong written and verbal communication skills, along with excellent interpersonal abilities, are essential for this role. You should possess effective conflict resolution and problem-solving skills, coupled with the capacity to manage multiple tasks and demonstrate patience in challenging situations. Join Bhanzu in its mission to eliminate math phobia and promote careers in math and STEM fields globally. By bridging the gap between aspirations and capabilities, you will empower students to unlock their full potential and explore the realms of science, coding, and AI through the prism of mathematics.,