Customer Support Associate

Attero

5 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

Apply

Skills Required

support communication service resolve metrics logistics reports crm

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

Customer Support Associate

Key Responsibilities

Handle inbound and outbound customer queries related to
Metal Mandi
operations.
Lead and mentor a team of support executives, ensuring smooth daily operations.
Manage and resolve escalated customer complaints in a timely manner.
Track customer support performance metrics and ensure SLA adherence.
Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
Prepare weekly reports on team performance, issue resolution, and customer feedback.
Assist in setting up and improving processes to enhance the customer support experience.
Train and guide new team members on product knowledge, processes, and communication.

Requirements

Graduate in any discipline (MBA preferred but not mandatory).
3–5 years of customer support experience, with at least 1 year in a team-handling role.
Strong interpersonal and communication skills (Hindi & English mandatory; knowledge of South Indian languages is a plus).
Ability to multitask, prioritize, and manage time effectively.
Proficient in MS Office and CRM tools.
Exposure to
inside sales / telesales
processes will be an advantage.

More Jobs at Attero

Human Resources (HR) Internship in Noida

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Legal Associate

Noida, Uttar Pradesh, India

1.0 - 3.0 yrs

Salary: Not disclosed

Content Writer

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Business Development - Senior Manager

Noida, Uttar Pradesh, India

10.0 - 12.0 yrs

Salary: Not disclosed

Senior Human Resources Manager

Noida, Uttar Pradesh, India

11.0 - 15.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.