Customer Support and Data Executive

Job Summary

This role combines customer service / support responsibilities with data analysis. The incumbent will handle customer queries (via QComm portal, ecommerce channels etc.), manage issue resolution, and also ensure logistics coordination, inventory and sales checks, etc.

Key Responsibilities

• Handle customer queries, complaints and feedback via phone, email, chat, marketplace / ecomm portals.
• Use the QComm / complaint management portal: triage, assign, follow up, close cases.
• Collaborate with logistics, quality, operations, sales teams to ensure resolution.
• Check stock, inventory, sales, etc. on all ecom and qcom portals
• Ensure responses are within agreed Service Level Agreements (SLAs).
• Maintain records of customer interactions, complaint status, resolution actions and outcomes.
• Escalate unresolved or complex issues to appropriate internal stakeholders.

• Experience

  • Prior experience (1-3 years) in customer support / complaint management, ideally in QComm / ecommerce environments. • Exposure to the food / FMCG manufacturing environment is strongly preferred.
• Strong knowledge of MS Excel, Advance Excel and Email Etiquettes

  .

• Customer Handling Skills

  • Strong verbal & written communication skills in English and [local language]. • Empathy, patience, ability to stay calm under pressure. • Good listening skills: understanding customer issues accurately. • Conflict resolution skills: ability to manage irate or upset customers.

• Analytical & ProblemSolving Ability

  • Ability to identify root causes of issues (both customer complaints and hygiene lapses), suggest corrective & preventive actions. • Comfortable generating regular reports: metrics like response / resolution time, customer satisfaction, hygiene nonconformities etc.

Qualification

• Education

  : At least a

  graduate

  degree (any stream).

• Experience

  : Preferably

  1-3 years

  in customer support / complaint handling, especially in QComm or ecommerce; prior exposure to FMCG / food industry hygiene roles is advantageous.

• Other

  : Good record of reliability; heightened sense of integrity (since hygiene & safety are involved); ability to follow SOPs strictly.

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