Customer Support

Job Description

Hi Applicants!!! Looking out for a Job in a Reputed Organization? Here is a Gateway to it, through ALP Consulting. Recruiting for Customer Support(US voice process)/Outbound process Employment Type : Permanent Detailed Activities: Outbound calls to nudge customers to pay installments upto 59 days past due Record promise to pays and reasons for delays Facilitate or support online payments and debit card payments Support on deferral and skip payment requests Facilitate one time payment Route calls to other functions if it is advanced stage collections Provide outstanding balance and next payment due details Customer Statement related queries Principal and interest paid queries Future principal outstanding queries(some calculation involved) Online representative assisted payments Partial/Full preclosure related queries Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system) Skills required: Good listening and comprehension skills in English Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers. Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years) Experience in US voice process is mandate. Education: Graduate or post graduate in any discipline Job Location : Pune. Work Mode : Work from office(Night shift)