Customer Support

Job Description

Job Title: Customer Support Executive Location: Lower Parel, Mumbai Job Type: Full-Time Experience Required: 2 to 5 years Education: Bachelor’s Degree Salary: ₹35,000 – ₹40,000 per month Gender Preference: Female Job Description: We are seeking an experienced and dynamic Customer Support Executive (Female) to join our team at our Lower Parel office. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction across all communication channels. Key Responsibilities: Handle incoming customer queries via phone, email, and chat in a professional and timely manner. Provide accurate information about products/services. Resolve customer complaints effectively and escalate issues when necessary. Maintain records of customer interactions and transactions. Coordinate with internal teams to ensure smooth resolution of customer issues. Follow up with customers to ensure their issues are fully resolved. Maintain a high level of customer satisfaction and professionalism. Requirements: Bachelor’s degree in any discipline. 2–5 years of experience in customer service or a similar role. Excellent verbal and written communication skills in English and Hindi/Marathi. Good listening skills and the ability to empathize with customers. Proficiency in MS Office and customer support software (e.g., Zendesk, Freshdesk). Positive attitude, patience, and a customer-centric approach. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Application Question(s): Require Only Female Candidate Work Location: In person Speak with the employer +91 9920501075