Posted:2 months ago|
Platform:
Work from Office
Full Time
Renewal Pipeline Management: Manage and track a pipeline of customer renewals through the entire renewal lifecycle. This includes opportunity tracking, proposal and quote preparation, and executing negotiations. Customer and Internal Collaboration: Work closely with internal teams including Customer Success, Field Sales, and other stakeholders to ensure a smooth and successful renewal process. Customer Relationship Building: Build and maintain strong relationships with customers by understanding their needs and addressing objections, ensuring retention and satisfaction. Renewal Execution: Proactively contact customers to prepare, deliver, and finalize renewal deals, including any reinstatements, while addressing any delays or barriers. Process Compliance and Best Practices: Follow and promote internal best practices, including opportunity workflow management, data quality and accuracy, CRM hygiene, quote creation, and forecasting. Product Knowledge and Collaboration: Maintain an in-depth understanding of Eptura s solutions and collaborate with teams, such as Product Development and Engineering, to relay customer needs and insights effectively. About you : Experience: 3-5 years in a customer-facing role, with at least 1+ year of renewal experience (preferably in a SaaS environment). Skills: Strong active listening skills, high customer empathy, and excellent written and verbal communication abilities. Mindset: Goal-oriented and metrics-driven, with the ability to manage a high volume of accounts. Process: Capable of following workflows while identifying opportunities for improvement. Confidence: Comfortable interfacing with diverse customers and stakeholders. Knowledge: Solid understanding of SaaS sales and customer success practices
Eptura
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Mock Interview
5.0 - 9.0 Lacs P.A.
Experience: Not specified
3.0 - 5.0 Lacs P.A.
Mumbai, Thane, Mumbai (All Areas)
Experience: Not specified
1.25 - 3.75 Lacs P.A.
Experience: Not specified
2.0 - 3.0 Lacs P.A.
Navi Mumbai, Thane, Mumbai (All Areas)
Experience: Not specified
1.25 - 3.25 Lacs P.A.
Experience: Not specified
3.0 - 5.0 Lacs P.A.
Pune, Bengaluru
2.0 - 5.5 Lacs P.A.
3.0 - 6.0 Lacs P.A.
Chennai
3.0 - 4.5 Lacs P.A.
3.0 - 5.5 Lacs P.A.