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Customer Success, Strategic Renewals Representative

3 - 5 years

5 - 9 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Procurement Health insurance Sales Field sales Relationship building SAAS Customer relationship Data quality Forecasting CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Renewal Pipeline Management: Manage and track a pipeline of customer renewals through the entire renewal lifecycle. This includes opportunity tracking, proposal and quote preparation, and executing negotiations. Customer and Internal Collaboration: Work closely with internal teams including Customer Success, Field Sales, and other stakeholders to ensure a smooth and successful renewal process. Customer Relationship Building: Build and maintain strong relationships with customers by understanding their needs and addressing objections, ensuring retention and satisfaction. Renewal Execution: Proactively contact customers to prepare, deliver, and finalize renewal deals, including any reinstatements, while addressing any delays or barriers. Process Compliance and Best Practices: Follow and promote internal best practices, including opportunity workflow management, data quality and accuracy, CRM hygiene, quote creation, and forecasting. Product Knowledge and Collaboration: Maintain an in-depth understanding of Eptura s solutions and collaborate with teams, such as Product Development and Engineering, to relay customer needs and insights effectively. About you : Experience: 3-5 years in a customer-facing role, with at least 1+ year of renewal experience (preferably in a SaaS environment). Skills: Strong active listening skills, high customer empathy, and excellent written and verbal communication abilities. Mindset: Goal-oriented and metrics-driven, with the ability to manage a high volume of accounts. Process: Capable of following workflows while identifying opportunities for improvement. Confidence: Comfortable interfacing with diverse customers and stakeholders. Knowledge: Solid understanding of SaaS sales and customer success practices

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Eptura
www.eptura.com

Software / Technology

Atlanta

51-200 Employees

17 Jobs

    Key People

  • Megan McCarthy

    Chief Marketing Officer

  • Brian O'Neill

    Chief Strategy Officer

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