Customer Success Operations Manager

As a Customer Success Operations Manager at GobbleCube, your role will involve partnering with Customer Success Managers to ensure seamless request fulfilment for customers. You will be the primary point of contact for gathering detailed customer requests and translating them into actionable project requirements for internal teams. Your responsibilities will include coordinating with Product, Tech, and Analytics teams to deliver custom requests within agreed SLAs, designing AI-powered automation workflows, creating knowledge base articles, and representing the voice of the customer internally to drive product enhancements and service improvements. **Key Responsibilities:** - Partner with assigned Customer Success Managers to handle customer request fulfilment - Gather detailed customer requests and translate them into precise project requirements - Coordinate with internal teams to deliver custom requests within agreed SLAs - Design and implement AI-powered automation workflows for trend analysis and resolution of recurring requests - Create and maintain knowledge base articles, SOPs, and support documentation - Advocate for customers internally to prioritize product enhancements and service improvements **Qualifications Required:** - 1-3 years of experience in operations, project coordination, or technical support roles - Bachelor's degree in Business, Operations, or related field - Exceptional written and verbal communication skills - Experience with AI tools, project tracking tools, and CRM systems - Strong analytical thinking and problem-solving skills - Ability to manage multiple requests simultaneously with attention to detail Join GobbleCube and contribute to shaping the customer experience of a product that is revolutionizing how brands succeed in the digital commerce landscape.,