Customer Success Operations Manager

As a Customer Success Operations Manager at our company, your role will involve various responsibilities to ensure smooth operations and support for our customer success team. Here is a summary of the key aspects of the job: **Role Overview:** You will be responsible for providing administrative support, coordinating onboarding and offboarding processes, managing logistics, ensuring compliance, and collaborating across different teams to optimize processes for customer success operations. **Key Responsibilities:** - **Administrative Support:** Handle routine paperwork, data entry, and documentation maintenance, including updating client profiles and internal reports. - **Scheduling and Coordination:** Schedule interviews, client meetings, and coordinate cross-functional activities. - **Onboarding and Offboarding Resources:** Manage end-to-end processes for new team members or consultants. - **Logistics Management:** Coordinate shipments of equipment and resolve delivery delays. - **Timesheet and Compliance Follow-Up:** Monitor timesheets, ensure timely submission, and assist with compliance. - **Issue Resolution for Resources:** Address day-to-day issues faced by resources through ticket management and escalation. - **Reporting and Metrics Tracking:** Compile reports on resource utilization and prepare client meeting reports. - **Process Optimization:** Identify inefficiencies, automate tasks, and maintain internal systems. - **Cross-Functional Collaboration:** Collaborate with different departments to streamline processes. **Qualifications Required:** - Any Degree - 7+ years of experience - Skills in Administrative Support, Onboarding and Offboarding Resources, and Cross-Functional Collaboration If you possess attention to detail, the ability to design and implement processes for customer success operations, and are independent, self-driven, and self-motivated, we encourage you to apply for this position. This full-time role is based in Coimbatore, India, with a working shift from 7 PM to 4 AM IST.,