Customer Success Operations Analyst

Job Description

Overview In this role, you will collaborate with respective leaders to deliver systems, tooling, and insights that drive an elite Partner organization! The Partner Operations Analyst will drive the development and execution of our partner operations in conjunction with our overall go-to-market strategy and business objectives. This role is focused on practice excellence – delivering the data and tools to measure success, while implementing standard processes and systems to drive an impactful partner organization. Responsibilities Build dashboards, tools, and reports to evaluate performance baselines and targets by team and role Develop and monitor reports within Excel, SFDC, or Tableau that provide the detail Partner leaders need to effectively run their business Provide insights relating to root causes of what impacts attainment of those objectives results Propose framework and cadence of data insights delivered to the business in partnership with Partner leads Serve as liaison between partner operations team and Services and Sales departments to ensure alignment on key cross functional initiatives Help drive partner engagement by reviewing accounts and making recommendations to drive improvements to partner’s operational health Research and evaluate trends in SaaS Partner strategies to recommend opportunities for process and systems improvements Work closely with department leadership to inspect and advance process quality and prioritize opportunities for improvement Collaborate with the GTM Enablement & Training teams to ensure that process documentation exists in support of teamwide training efforts Develop an in-depth understanding of department’s strategy, objectives and goals and tie them to the broader business Qualifications 3-5 years of experience in operations, project management, technology, finance, or management consulting or related field Excellent communication and social skills; articulates thoughts and ideas clearly, concisely, and persuasively Extensive experience using quantitative/business intelligence tools Demonstrated business acumen and understanding of corporate operations Results orientated with a proven track record of flawless execution, high attention to detail and strong sense of urgency Strong project/program management experience to manage timelines and drive to outcomes Proven success in achieving results through others and being a strong team player