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Customer Success Operations Analyst

Customer Success Operations Analyst

Weave

1 - 2 years

3 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

usage product engineering operations analyst project support manager product engineering analytical project management saas banking analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Success Operations Analyst will play a key role in organizing, analyzing, and reporting on customer success data to help the CS team make informed decisions. This role builds and maintains performance reports, tracks pilots and churn, and ensures internal processes and documentation are accurate and up-to-date. The Analyst collaborates closely with the Customer Success Manager, Product, Engineering, and Support teams to provide actionable insights, streamline workflows, and surface opportunities or risks. This position is ideal for someone who enjoys turning data into clarity and bringing structure to a fast-growing, evolving CS operation.

This position will be Hybrid (Bengaluru, India)
Reports to: Head of Product Customer Success and Customer Success Manager

What You Will Own

The duties and responsibilities of the role.

Build and maintain performance reports, pilot tracking sheets, and churn analysis.
Prepare customer-facing visuals, slide decks, and internal notes from usage data.
Track internal progress on feature requests, customer feedback loops, and follow-ups.
Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
Collaborate with Product, Engineering, and Support teams to ensure tasks and projects move forward.
Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.

What You Will Need to Accomplish the Job

The minimum qualifications for the role - education, experience, certifications, skills.

1 2 years of experience in customer success operations, analytics, project support, or similar roles.
Strong organizational and project management skills to manage timelines, dependencies, and deliverables.
High attention to detail, ensuring reports, documentation, and processes are accurate and reliable.
Problem-solving mindset you can investigate issues independently and act on findings.
Proficiency in Google Sheets or Excel, including pivot tables, formulas, and charts.
Clear written and verbal communication skills for summarizing data into actionable insights.
Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack.

What Will Make Us Love You

Preferred qualifications - including personality traits and soft skills.

Experience in CS operations or analytics within a fast-growing SaaS environment.
Enjoys creating structure and clarity in evolving processes.
Collaborative and solutions-oriented, with the ability to work across multiple teams.
Strong analytical thinking and curiosity you dig into data to uncover trends and insights.
Exceptional attention to detail and ownership of tasks, following through from start to finish.
Comfortable working in a hybrid environment and balancing multiple priorities

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Customer Success Operations Analyst