Customer Success - Manager

As a Customer Success Manager at ZenTrades.AI, you will play a pivotal role in driving product adoption, proactive customer management, and fostering account growth within compliance-regulated businesses. With a strong customer-centric focus and a commitment to delivering exceptional service, you will lead a team of customer success managers to ensure customer satisfaction and business success. ZenTrades.AI is a fast-growing AI agent platform that is revolutionizing compliance-heavy industries such as fire safety and electrical. With a mission to bring AI-driven solutions to traditionally underserved industries, we are at an inflection point, ready to redefine the blue-collar sector by modernizing and scaling operations in North America and South America. Joining our team means becoming part of a company that is redefining how field service companies operate. You will have the opportunity to make a significant impact on the multi-billion-dollar SaaS industry, contribute to its growth, and experience immense professional and personal growth while pushing your boundaries. Your role will involve driving product adoption, ensuring customers fully engage with our product to maximize value, promote retention, and foster growth. You will proactively manage customer relationships, monitor customer health, and identify opportunities for upselling and renewals. Leading a seamless onboarding process, nurturing key accounts, and collaborating cross-functionally with product, sales, and marketing teams are key responsibilities. To excel in this role, you should have a customer-centric mindset, strong problem-solving skills, and leadership experience in B2B SaaS environments. A background in BTech + MBA with 5-8 years of relevant work experience is preferred. Familiarity with SaaS products, APIs, integrations, and BI tools such as Salesforce is essential, along with exceptional communication and presentation skills. At ZenTrades, we value creativity, empowerment, and ownership. You will have the freedom to pursue innovative ideas while working in a fast-paced, collaborative environment. If you are highly motivated, ambitious, and ready to take on new challenges, ZenTrades.AI is the place for you. Please note that this position requires operating in the US time zone from 5:30 pm IST to 3:30 am IST from our Pune location. If you thrive in a dynamic startup culture and are passionate about customer success, we look forward to having you on board at ZenTrades.AI.,