Customer Success Manager– US B2B SaaS

Job Description

Location: Bangalore, India - US Time Zone - Night Shift Experience:2+ years | Market: US | Mandatory: Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. About US: Our SaaS solutions help insurance companies in the US make smarter, faster decisions by optimizing underwriting processes, reducing risk, and improving premiums. As we expand, we're now looking for a Customer Success Manager who can own relationships, drive outcomes, turn satisfied users into long-term partners, and lead strategic business development efforts. What You'll Do Be the face of the company post-sale — leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K–$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership — you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Why Join ? Competitive base salary with performance-based incentives. Opportunity to work with cutting-edge AI solutions in Insurtech. Work with a fast-growing, YC-backed startup in a high-impact role. Collaborative and dynamic work culture with high career growth potential. If you’re a strategic thinker, sales-driven, and passionate about AI-powered solutions, join us and help shape the future of AI in underwriting! Skills: stakeholder engagement,relationship building,problem solving,account management,problem-solving,customer success manager – saas,product knowledge,sales collaboration,organizational skills,customer success,customer success or account management- us market,customer success manager – us b2b saas,communication,sales,b2b saas,relationship-building Show more Show less