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Smart Lion
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Customer Success Manager

Customer Success Manager

Smart Lion

5 - 10 years

6 - 16 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

itil telecom customer success management cyber security power bi wan saas service delivery management mobility ccna iot global service manager itil certified sdwan fixed line cloud account management lan net promoter score

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a CSM to manage high-value enterprise telecom clients globally with 6+ years of experience. You will drive retention, adoption, and growth by ensuring excellent service delivery, customer satisfaction, and account profitability.

Required Candidate profile

Experience in Telecom/IT Services with ITIL 4 certification. Strong in CXO stakeholder management, LAN/WAN, MPLS, SD-WAN, and Cloud. Skilled in communication, analysis, escalation handling.

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Customer Success Manager