Customer Success Manager

Screen Magic Mobile Media

1 - 6 years

3 - 8 Lacs

pune

Posted:None| Platform:

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Skills Required

interpersonal skills b2b customer satisfaction saas sms account management management continuous improvement financial services crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role
As a Customer Success Manager at SMS Magic, you ll be the voice of our customers owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities

Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
Proactively engage with customers to enhance experience & reduce churn.
Analyze account data to identify opportunities and craft growth strategies.
Collaborate with cross-functional teams to resolve issues & align on customer goals.
Capture and share customer feedback with internal teams for continuous improvement.
Lead onboarding, training & adoption programs for customers.
Manage commercial activities and ensure SLA compliance.

What You ll Need

1+ years experience in B2B SaaS account management or customer success.
Strong CRM knowledge and experience managing customer lifecycles.
Excellent communication & interpersonal skills with a customer-first mindset.
Data-driven approach to problem-solving and strategy.

Why SMS Magic?

Exposure to a global SaaS business with innovative technology.
A high-performance, growth-oriented work culture.
Competitive compensation & performance-based rewards.
Flexibility, learning opportunities & scope to make high business impact.

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