Customer Success Manager (Outreach) expand_more

Responsibilities:

As a Customer Success Manager, you will serve as the key liaison between educational institutions and their alumni communities. Your main focus is to onboard new partner institutions for the company’s new initiative designed to help their alumni discover relevant career opportunities. You will oversee and manage the process of ensuring job postings and related communications reach the right alumni groups, driving platform engagement and maintaining high partner satisfaction.

• Introduce partner institutions to the new program aimed at connecting alumni with relevant career opportunities, clearly communicating the program’s value and objectives.
• Lead the onboarding process for interested institutions, ensuring a seamless setup and encouraging active participation from the outset.
• Act as the primary point of contact for colleges and alumni community administrators, managing all job-related coordination, communication, and ongoing engagement.
• Coordinate closely with the Relationship Manager of each account to ensure aligned communication and unified support for partner institutions.
• Build and maintain strong, long-term partnerships with educational institutions and alumni community leaders.
• Oversee the efficient circulation of job postings, emailers, event invitations, and other communications within and across alumni communities.
• Address institutional concerns related to job postings or platform use promptly and effectively, providing support when needed.
• Educate partner institutions on best practices to maximize alumni engagement and the impact of the new initiative.
• Track and report on OKRs related to customer success and engagement.
• Gather feedback from institutions and alumni communities and share insights with internal teams to drive continuous improvement of the program and processes.

Key Skills/Activities:

• Demonstrate strong communication skills, both verbal and written, to effectively interact with stakeholders.
• Exhibit active listening skills to understand and address the needs and concerns of partner institutions and alumni.

Experience:

2-3 years

Remuneration:

As per company norms

Location:

Hyderabad (In Office Only)