Customer Success Manager

As an AI-powered automation platform for market research, Metaforms is seeking individuals to join their team in Bengaluru, India. We are not searching for a traditional Customer Success Manager, but rather high-agency, execution-first individuals who excel at getting things done. This role holds significant impact, involving direct interaction with users, product influence, and fast-paced outcomes delivery at a startup recently funded with $9M in Series A. We are looking for candidates with at least 1 year of experience in dynamic roles such as Customer Success, Operations, Product, or Growth, who exhibit a strong bias for action, exceptional communication skills, and a proactive ownership mindset. The ideal candidate should thrive in a startup environment characterized by ambiguity, rapid changes, and intensity. The successful applicant is likely to prioritize outcomes over processes, willingly learn new tools to enhance efficiency, and manage customer expectations with clarity and confidence. Responsibilities will include managing customer relationships and ensuring their success, collaborating across various functions like product, engineering, and operations to resolve issues, advocating for user needs, and consistently driving projects to completion. Joining Metaforms presents an opportunity to become part of an early-stage startup with a promising future, offering real ownership, high visibility, and a minimal bureaucratic structure. This role guarantees accelerated learning and personal development. If you resonate with our vision and possess the required skills and mindset, we encourage you to apply for this exciting opportunity by visiting: https://forms.gle/5eKNrx5g5afdUU3XA,