Job
Description
WFO: HSR Layout, Bengaluru BIK is a venture-funded technology company, backed by global Investors including Y-Combinator (YC-20), Sequoia Captial, and Chainsmokers (the band!). We are GDPR compliant and also a BSP partner of META. Our vision is to Make Brands Limitless , by helping them drive incomparable revenue growth. BIK is an all-in-one marketing platform designed to streamline D2C brands acquisition, engagement, and conversion, ultimately maximizing their ROI. BIK caters to the marketing automation and support needs of mid and up-market D2C brands, currently serving 100+ global brands including Shoppers Stop, Rare Rabbit, Livspace, Fireboltt, Bare Anatomy, House of Masaba, and more. Glassdoor: https: / / www.glassdoor.co.in / Overview / Working-at-BIK-EI_IE8779922.11 , 14.htm What You'll Do Work closely with each customer to teach them how to use BIK to find meaningful segments, create personalized web experiences, and increase their website conversion rate. Perform analysis on customer data to understand who is visiting their website and how those visitors can be segmented for personalized experiences. Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly. Design a differentiated and engaging experience that helps our customers achieve success and get inspired -- such as kick-off calls, onboarding programs, nurture emails, and virtual community events. Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers. Write informative and engaging help docs and playbooks and partner with marketing to tell customer stories that share their success and increase BIK's awareness. Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment. Troubleshoot and resolve customer technical issues, and work closely with product and engineering to help us build a better product. Who You Are You have 1-3 years of experience handling enterprise clients for a SAAS product You deeply understand the marketing landscape and have expertise in account planning, strategic planning, and media buying within Direct, Re-Seller & Programmatic environments. You have experience running a business where data/insights drive the direction of the business. You have strong agency holding company and brand direct relationships in the D2C vertical. You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high-growth organization. You have excellent problem-solving and negotiating skills.
