Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
GoKwik
>
Customer Success Manager - LT

Customer Success Manager - LT

GoKwik

2 - 6 years

0 Lacs

Gurgaon Haryana India

Posted:4 days ago| Platform:

Apply

Skills Required

retention pricing training reports reconciliation shipping support chat resolve empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success Manager (LT)

Experience:

2-6 years

Responsibilities

Manage early-stage, growing brands with Work closely with merchants who are often

first-time online sellers or retail shopkeepers

Lead

retention saves

, pricing conversations, and churn mitigationProvide

hands-on support

for technically unsound users – setup, training, understanding dashboards and reportsOffer

real-time support

on basic operational needs like order reconciliation, shipping issues, and RTO queriesDrive

Performance calls

on a need basis.Manage

high daily inflow of support tickets

across email, WhatsApp, chat, and live callOffer

voice support and guidance

as many merchants are not comfortable with chat or emailResolve

ad-hoc queries and repetitive operational blockers

directly with merchant teamsCollaborate internally to resolve

frequent escalations and repetitive doubts

Why This Role Matters

You’re not just resolving tickets—you’re helping some of India’s fastest-growing eCommerce brands run smoothly. Your quick thinking, clarity, and empathy will define the support experience and strengthen merchant trust.Hit apply and let’s build what the world remembers.

More Jobs at GoKwik

Social Media Marketing Specialist

Gurugram, Haryana, India

3.0 - 3.0 yrs

Salary: Not disclosed

Software Engineer

Bengaluru, Karnataka, India

2.0 - 2.0 yrs

Salary: Not disclosed

SDE 2 (Node.js)

Bengaluru, Karnataka, India

3.5 - 3.5 yrs

Salary: Not disclosed

SDE 2

Bengaluru, Karnataka, India

3.0 - 3.0 yrs

Salary: Not disclosed

Associate - Customer Success

Mumbai, Maharashtra, India

1.0 - 1.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.