Customer Success Manager

looking for CSM to work with high-growth DTC brands

looking for someone who can maintain and grow our NPS further!!

You would be part of a very small team working with founders, product and sales to own NPS, Product Adoption and Referrals.

We are looking for someone with 2-6 years of experience, who has good communication skills & comfortable with excel. Someone who likes speaking with people and has solution oriented mind-set. Someone who is diligent, hustler and gets high on growth hacks :)

Responsibilities

1. This role will be responsible for Merchant NPS, Client Retention, Product Adoption, Merchant Growth (direct impact on merchants business with Loop) and New ARR Addition via referrals.
2. Manage the overall relationship with assigned clients and offer consultative advice to help them grow and achieve their goals.
3. Ensuring clients receive a higher return on investment by monitoring and managing their accounts, and providing comprehensive insights /support throughout the entire customer journey.
4. Work with the Loop Marketing team to publish case-studies, facilitate merchant interviews and promote unique product use-cases.
5. Build strong context about DTC / Ecomm and be a product evangelist on social platform + communities.

Past experience in SaaS would be preferred but definitely not mandatory for the right person.