Customer Success Manager

Company Overview

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.

Role And Responsibilities

We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:

• Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
• Providing customers with success blueprints, service plans, and business roadmaps
• Defining and optimizing the customer lifecycle, mapping the customer journey
• Communicating with major clients on a regular basis and responding to specific queries
• Driving adoption and usage of products and features across multiple business units, teams, and markets
• Developing and implementing efficient and effective management plans for clients
  

Candidate Qualifications

We require the following qualifications from candidates:

• Proven work experience as a Strategic Account Manager or Key Account Manager
• 4+ years of solid Customer Success Management experience in a B2B SAAS environment
• Excellent communication skills
• Should have an education background from a Tier-1 college.
• Experience building account plans for growth and creating shared vision with customers
• Hands-on experience with CRM software and Account Management systems
• Strong negotiation skills with a problem-solving attitude
• Flexible, startup mindset with proven success in fast-paced work environments
• MBA from IIM or equivalent is Mandatory
  

Required Skills

The following skills are required for this role:

• Strategic account management
• Customer success management
• CRM software
• Account management systems
• Excellent communication skills
  

Benefits

• Performance Bonus
• Health Insurance
  

Skills: b2b,revenue increase,customer success,strategic account management,b2b saas,sales quota achievement,excellent communication,product adoption,upselling and cross-selling,arr,nrr,churn reduction