Customer Success Manager

Hi

We are looking out for someone who is Customer Care Manager/Customer Relationship Manager for the role of "Customer Success Manager". We are a SaaS firm and into travel domain. Looking for someone who is from BPO or Travel or Hospitality background.
Please find the below details

Looking out for female candidates for this role

Total Exp: 4+ yrs
CTC: 3,00,000 LPA to 3,50,000 LPANP: ImmediateLocation: Hyderabad - Work from Office - 5 days working with Saturday & Sunday weekly offs

Please find the below JD and the required skills

Key Responsibilities

1. Customer Communication & Relationship Management

● Engage directly with customers to understand their issues and requirements with

FastCollab products.

● Provide prompt responses on WhatsApp, email, and calls for high-priority issues, including

urgent weekend support when necessary.

● Conduct weekly progress review calls and online meetings to update customers on issue

resolution and gather feedback.

2. Issue Tracking & Coordination

● Prioritise customer issues based on urgency and impact.

● Document all inputs, updates, and status accurately in the task management system.

● Work with management to assign tasks to developers and track progress to ensure timely

resolution.

● Coordinate with third-party vendors and partners to deliver end-to-end solutions for

customers.

3. Product Feedback & Reporting

● Gather and clarify customer requirements for new features or enhancements.

● Maintain accurate records of customer interactions, feedback, and resolutions for

knowledge sharing.

● Provide weekly or ad-hoc reviews to FastCollab management on customer priorities and

progress.

Required Skills and Qualifications

Communication & Customer Focus

● Excellent spoken and written English skills for professional communication with

enterprise customers.

● Strong ability to build and maintain positive customer relationships.

Organisational & Technical Skills

● Proficiency in using task management or ticketing systems (e.g., Jira)(not Mandatory)

● Strong prioritisation, multitasking, and problem-solving abilities.

● Familiarity with SaaS platforms or enterprise travel/expense management tools is a plus((not Mandatory)

Work Ethic & Availability

● Highly responsive and dependable, with readiness to support urgent issues outside

normal working hours when required.

● Ability to work onsite at the FastCollab Hyderabad office on a Monday–Friday schedule.

● Comfortable collaborating with technical teams, including developers and support

engineers, to ensure seamless issue resolution.

NOTE: LOOKING OUT FOR ONLY FEMALE CANDIDATES FOR THIS ROLE.

Interested candidates can drop CVs at karun.mudundi@fastcollab.com

Regards
Karun

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Work Location: In person