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Customer Success Manager II

Customer Success Manager II

HG Insights

5 - 10 years

25 - 32 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Customer Success Growth Segment Customer Experience Renewals Customer Engagement

Work Mode

Hybrid

Job Type

Full Time

Job Description

What Youll Do: The Customer Success Manager II at HG is responsible for owning the customer experience and increasing the lifetime value for your assigned portfolio of accounts within our Growth Segments (Commercial, SMB, and Mid-Market). Managing a portfolio of accounts, your primary focus will be driving customer adoption, ensuring customer health, facilitating renewals, and executing expansion opportunities. You will be the trusted advisor to your customers, ensuring they achieve their goals through the effective use of HG’s solution What You'll Be Responsible For: Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, and providing personalized experiences to ensure customers realize the full value of HG’s solutions. Manage renewals by owning the process from start to closure, ensuring timely processing with a focus on early renewals and multi-year agreements. Identify expansion opportunities by understanding customer use cases and goals, exploring growth options, and executing expansion strategies from opportunity to closure. Ensure accurate forecasting and reporting by providing precise forecasts for renewals and expansions and adhering to operational processes for reporting and CRM hygiene.

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HG Insights

www.hginsights.com

Business Intelligence and Analytics

Los Angeles

51-200 Employees

4 Jobs

Key People

Heather D. R. D. Porter

Chief Executive Officer
Shawn O'Neill

Chief Revenue Officer
Jason G. Hsu

Chief Technology Officer

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Customer Success Manager II

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Customer Success Manager II

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at HG Insights