Customer Solutions Engineer

Job Description

Were looking for someone who is passionate about solving problems and can guide a sales and marketing audience through how to solve for problems with data. This role is a hybridized customer-facing analyst role, with an equal emphasis on both skill sets. The key requirement of the role is to be able to engage with Go To Market leaders in the B2B Technology industry, ask the question of What business problems do you have?” and be able to show them HOW to solve those problems with the novel application of data to design Use-Cases across various functions. Experience: 2–5 years in Solutions Architecture, Engineering, Consulting, or related roles in B2B marketing/sales tech. Skilled in data storytelling using tools like PowerBI, Tableau, and Looker to drive customer impact. Proficient in Data Science and Analysis, uncovering insights from datasets to enhance value. Strong expertise in CRM (Salesforce, Dynamics), Marketing Automation (Marketo, HubSpot), and Sales Engagement platforms (Outreach, SalesLoft). Experienced with API integration, ETL tools, and cloud platforms (AWS, Google Cloud, Azure). Proficient in Python scripting for custom workflows and automation. Advanced SQL (e.g., Snowflake) for actionable insights and tailored solutions. Skilled in leveraging AI/GPT to create innovative, AI-first business solutions. Soft Skills: Strong critical reasoning skills with a systems thinking mindset. Doesn’t take everything at face value and is intellectuallyand intellectually curious on what makes things tick. Outstanding ability to tell stories with data. Ability to bridge between technical and non-technical stakeholders throughthough visual storytelling and presentation. Curious, innovative and self-starting. Our value compounds when we help customers discover ideas, problems and solutions they maybe hadn’t considered. The enthusiasm to seek out novel ways to problem solve is vital to deliver that. Strong interpersonal and communication skills with the ability to distill technical concepts for non-technical stakeholders.