Customer Success Manager

Roles & Responsibilities:

• 2-4 years of experience in customer success or a similar role. Should have work experience in the B2B SaaS domain and handling US or UK customers.

• Proven ability to build and nurture long-term relationships with customers.

• Experience in effectively managing customer expectations and providing satisfactory service.

• Have a customer-first mindset and prioritise what matters to them.

• Ability to listen actively to the customer, and understand their concerns or feedback to provide proper assistance.

• Persuasiveness to encourage customers to adopt the new features or recommended solutions.

• Proactiveness in identifying and resolving potential issues a customer might encounter.

• Ability to collaborate and lead cross-functional teams to deliver excellent customer experience.

• Empathetic and perceptive to understand the customers needs and offer timely assistance.

• In-depth product knowledge to provide effective guidance and support.

• Exceptional written and verbal communication skills.

• Efficient time management to meet customer needs in a timely manner.

• Good to have a Strong industry knowledge to ensure our practices and processes are aligned with the industry standards.

• Ability to educate customers on product usage and mentor team members to support their growth.

• Proficient in promoting the brand and the product through meaningful customer interactions.

• Creative thinking skills to come up with innovative solutions for problems faced by our customers.