Customer Success Manager

Apply here: https://job-boards.greenhouse.io/meltplan/jobs/4033030009

About MeltPlan

MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech.

Customer Success Managers (CSMs)

Role Overview

technical expertise in construction codes

research, applied code knowledge, and customer success strategy.

Key Responsibilities

• Onboarding & Training:

  Lead onboarding sessions for new customers, ensuring they understand how to research and apply building/fire/plumbing codes using Melt Code.

• Code Research:

  Act as a subject-matter guide, help customers navigate

  IBC, IRC, IFC, NFPA, and state-specific codes (e.g., California Building Code)

  to answer jurisdictional compliance questions.

• Customer Advocacy:

  Serve as the voice of the customer internally by identifying pain points and collaborating with product/engineering to improve workflows.

• Knowledge Enablement:

  Develop and share best practices, code checklists, and training resources tailored to customer needs.

• Success Planning:

  Build relationships with AEC customers (GCs, architects, engineers, owners) to ensure adoption, retention, and measurable outcomes.

• Issue Resolution:

  Triage escalations with empathy and technical accuracy, guiding customers through code-related challenges.

Why Meltplan

• Shape the future of

  AI in construction compliance

  .

• Work with

  top AEC firms and owners

  on high-impact projects.

• Be part of a

  mission-driven, fast-scaling startup

  backed by industry leaders.

• Competitive compensation, stock options, and growth opportunities.