Customer Success Manager (B2B)

Job Description

Job Title: Customer Success Manager About Simplilearn Founded in 2010 and based in Plano, Texas, and Bangalore, India, Simplilearn, a Blackstone portfolio company, is a global leader in digital upskilling, enabling learners across the globe with access to world-class training to individuals and businesses worldwide. Simplilearn offers 1,500+ live classes each month across 150+ countries, impacting over 8 million learners globally. The programs are designed and delivered with world-renowned universities, top corporations, and leading industry bodies via live online classes featuring top industry practitioners, sought-after trainers, and global leaders. From college students and early career professionals to managers, executives, small businesses, and big corporations, Simplilearns role-based, skill-focused, industry-recognized, and globally relevant training programs are ideal upskilling solutions for diverse career or business goals. Responsibilities: Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. Develop, prepare, and nurture customers for Account growth. Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Program manage account escalations. Collaborating with Sales, Product Management and Solutioning. Create reports, notes, presentations for business review discussions. Qualifications 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Total experience: 4+ years Experience in Training and Education will be desirable. Prior experience in SaaS is preferred. Experience in handling Strategic Enterprise clients in the US market will be desirable. MBA/Masters is desirable. Requirements You’re driven: No one needs to push you to excel; it’s just who you are. Very good written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. Working exposure in APAC business hours & rotational schedules Knowledge of Salesforce and Intermediate MS Excel Skills preferred