Customer Success Intern

This internship is designed for someone who’s curious—not just about skincare, but about people. As a Customer Success Intern, you’ll become a bridge between our clients and our brand. You’ll be part educator, part listener, and part problem-solver—ensuring that every customer interaction is not just helpful, but thoughtful and rooted in science. You’ll work closely with our Marketing Team and Co-founder, gaining hands-on exposure to customer experience, skincare knowledge, and brand storytelling. What you will be responsible for? Respond to customer queries across platforms (email, WhatsApp, social media) with warmth, accuracy, and empathy. Guide them through product choices, routines, and concerns based on their unique skin journey. Learn how Aminu’s ingredients and formulations work—and be able to explain the science in a way that feels simple and empowering to customers. Observe patterns in customer behavior, questions, and preferences. Turn those into meaningful inputs for the marketing and product teams—because no one hears the customer's voice more closely than you. Work with the marketing team to help shape communication, community engagement, and content —backed by real-world customer feedback This role is for you if you are: A curious, thoughtful communicator who listens well and speaks with clarity Someone who cares deeply about helping others make informed, confident decisions Open to learning—about skincare science, people, and problem-solving Comfortable using digital tools like WhatsApp Business, Google Sheets, and social platforms Reliable and proactive, with a sense of ownership over your work A Plus If You: Have worked in customer support, retail, or client services before Are currently studying or have a background in science, communication, or marketing Genuinely enjoy exploring skincare and wellness, and want to grow in the space Fresh Graduates with <1 year of experience are encouraged to apply. This opportunity can turn into a full time role based on your performance We will be conducting 3 interview rounds before making a final decision. We work 10 AM to 7 PM from Monday to Saturday (we’re growing fast, & there are so many exciting things to do!) There is a fixed stipend for this role which is INR 10000 per month. Job Types: Full-time, Internship Contract length: 3 months Pay: ₹10,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Kandivali West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Would it be feasible for you to travel to Kandivali (w) everyday from Monday through Saturday from 10 a.m. to 7 p.m.? Language: English (Required) Work Location: In person