Customer Success Intern

Job Description

Job Title: Customer Success Executive (Internship-cum-Full Time role) Location : Kudlu Gate, Hosur Road Bangalore Reports to : Head CSM Joining Date: Immediate Target Markets : North America, Europe, Australia About Us: Cubic Logics is an award-winning Microsoft partner since inception and a security-certified company that delivers cutting-edge business automation, process improvement, and security solutions. With clients across the globe, we are on a mission to empower people and organizations to succeed through our innovative solutions by blending a*utomation, p eople, p rocess, and s ecurity 365* days a year. We are also a Great Place to Work Certified® Organization , committed to fostering a collaborative, growth-oriented work environment. To learn more about us, visit www.cubiclogics.com / www.apps365.com. Role Overview: We are looking for dynamic, self-motivated, and driven freshers to join our Inside Sales team as Customer Success Executive , focusing on international markets (North America, Europe, and Australia). This role involves coordinating with internal teams, managing sales documentation, supporting lead follow-ups, and maintaining client relationships. Key Responsibilities: Sales Support: Assist the sales team with administrative tasks such as preparing quotations, proposals, agreements, and follow-up emails. Client Coordination: Act as a point of contact between clients and the sales team, handling queries and ensuring timely communication. Order Management: Track and process sales orders from initiation to delivery; ensure timely invoicing and payment follow-up. CRM Maintenance: Regularly update the CRM system with client interactions, lead status, sales activities, and opportunities. Report Generation: Prepare and maintain sales performance reports, forecast updates, and client feedback summaries. Documentation: Maintain accurate records of contracts, agreements, and customer correspondence. Team Collaboration: Coordinate with the marketing, logistics, finance, and operations teams to facilitate end-to-end sales processes. Market Research: Assist in collecting data related to market trends, competitor activity, and customer needs. Customer Service: Address basic customer service inquiries and escalate issues to the relevant team when necessary. Event Support: Assist in organizing sales events, webinars, exhibitions, and product launches. Requirements: Educational Qualification : Skills : Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proficiency in English (additional language skills for Europe will be a plus) Basic understanding of business software and technology trends (Microsoft products knowledge is a plus) Ability to work in a fast-paced environment and meet sales targets Mindset: A self-starter with a growth mindset, eager to learn and contribute to the company’s international expansion efforts Willingness to Work in Shifts: Flexibility to work during shifts aligned with the target markets’ time zones. What We Offer: A fast-paced, dynamic work environment with opportunities for rapid career growth. Hands-on training and mentoring in international business development and sales strategies. Exposure to global clients and leading-edge technology products. Competitive salary package with performance-based incentives. A collaborative and innovative team culture at a Great Place to Work CertifiedOrganization. Internship 3- 4 months with a stipend of Rs. 20,000 per month. Post Internship One Year of Contract for FTE FTE – All-inclusive Annual CTC Rs. 3,50,000.00 Job Types: Full-time, Internship Benefits: Health insurance Application Question(s): What is the earliest date of joining? Work Location: In person