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Waybeo Software Solutions Pvt Ltd

15 Job openings at Waybeo Software Solutions Pvt Ltd
Customer Success Intern Thiruvananthapuram,Kerala,India 0 years Not disclosed On-site Full Time

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. As Customer Success Intern at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: • Collaborate with the Customer Success team in managing customer accounts. • Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. • Support onboarding and training of new customers to ensure successful product adoption. • Learn more about competitors and analyse how to integrate new processes into the current. • Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. • Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. • Assist with maintaining and updating customer data in CRM tools. • Help create and manage customer success documentation and reports. • Assist in developing and implementing strategies to improve the overall customer experience Requirements: • Strong written and verbal communication skills in English, with the ability to interact effectively with customers. • Basic computing knowledge, with multi-tasking & documentation skills • Good knowledge in using MS office tools like excel and familiarity with any CRM tools • Passion for customer service and enhancing customer experience. • Ability to collaborate with different departments and work in a team environment. • High attention to detail and organizational skills. • Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language Qualifications: • Previous internship or experience in customer support or success. • A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer: • Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country • Learn about key customer retention metrics and how to drive customer satisfaction. • Build professional communication and problem-solving skills. • Exposure to various departments such as Sales, Marketing, and Product Development. Internship Duration: 3 months This is a paid internship in which a monthly stipend pay is offered. Those who meet performance expectations during the internship period will be offered a placement at Waybeo. Show more Show less

Customer Success Intern Technopark, Thiruvananthapuram, Kerala 0 years INR Not disclosed On-site Not specified

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. As Customer Success Intern at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: Collaborate with the Customer Success team in managing customer accounts. Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. Support onboarding and training of new customers to ensure successful product adoption. Learn more about competitors and analyse how to integrate new processes into the current. Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. Assist with maintaining and updating customer data in CRM tools. Help create and manage customer success documentation and reports. Assist in developing and implementing strategies to improve the overall customer experience Requirements: Strong written and verbal communication skills in English, with the ability to interact effectively with customers. Basic computing knowledge, with multi-tasking & documentation skills Good knowledge in using MS office tools like excel and familiarity with any CRM tools Passion for customer service and enhancing customer experience. Ability to collaborate with different departments and work in a team environment. High attention to detail and organizational skills. Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language Qualifications: Previous internship or experience in customer support or success. A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer: Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country Learn about key customer retention metrics and how to drive customer satisfaction. Build professional communication and problem-solving skills. Exposure to various departments such as Sales, Marketing, and Product Development Internship Duration: 3 months This is a paid internship in which a monthly stipend pay is offered. Those who meet performance expectations during the internship period will be offered a placement at Waybeo. Job Type: Internship Contract length: 3 months Pay: From ₹12,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person

Customer Success Intern India 0 years INR 0.12 - 0.12 Lacs P.A. On-site Part Time

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. As Customer Success Intern at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: Collaborate with the Customer Success team in managing customer accounts. Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. Support onboarding and training of new customers to ensure successful product adoption. Learn more about competitors and analyse how to integrate new processes into the current. Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. Assist with maintaining and updating customer data in CRM tools. Help create and manage customer success documentation and reports. Assist in developing and implementing strategies to improve the overall customer experience Requirements: Strong written and verbal communication skills in English, with the ability to interact effectively with customers. Basic computing knowledge, with multi-tasking & documentation skills Good knowledge in using MS office tools like excel and familiarity with any CRM tools Passion for customer service and enhancing customer experience. Ability to collaborate with different departments and work in a team environment. High attention to detail and organizational skills. Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language Qualifications: Previous internship or experience in customer support or success. A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer: Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country Learn about key customer retention metrics and how to drive customer satisfaction. Build professional communication and problem-solving skills. Exposure to various departments such as Sales, Marketing, and Product Development Internship Duration: 3 months This is a paid internship in which a monthly stipend pay is offered. Those who meet performance expectations during the internship period will be offered a placement at Waybeo. Job Type: Internship Contract length: 3 months Pay: From ₹12,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person

Customer Success Intern Thiruvananthapuram,Kerala,India 0 years None Not disclosed On-site Full Time

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. As Customer Success Intern at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: • Collaborate with the Customer Success team in managing customer accounts. • Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. • Support onboarding and training of new customers to ensure successful product adoption. • Learn more about competitors and analyse how to integrate new processes into the current. • Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. • Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. • Assist with maintaining and updating customer data in CRM tools. • Help create and manage customer success documentation and reports. • Assist in developing and implementing strategies to improve the overall customer experience Requirements: • Strong written and verbal communication skills in English, with the ability to interact effectively with customers. • Basic computing knowledge, with multi-tasking & documentation skills • Good knowledge in using MS office tools like excel and familiarity with any CRM tools • Passion for customer service and enhancing customer experience. • Ability to collaborate with different departments and work in a team environment. • High attention to detail and organizational skills. • Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language Qualifications: • Previous internship or experience in customer support or success. • A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer: • Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country • Learn about key customer retention metrics and how to drive customer satisfaction. • Build professional communication and problem-solving skills. • Exposure to various departments such as Sales, Marketing, and Product Development. Internship Duration: 3 months This is a paid internship in which a monthly stipend pay is offered. Those who meet performance expectations during the internship period will be offered a placement at Waybeo.

Sales Development Representative Thiruvananthapuram,Kerala,India 2 years None Not disclosed On-site Full Time

Waybeo is a leading provider of call tracking and ad-generated call intelligence solutions for enterprises, specializing in hyperlocal call tracking and AI-powered lead management solutions. Backed by Airtel, we serve over 22,000 locations across India, empowering marketers with deep call analytics that drive revenue and campaign performance. Our platform is trusted by 56+ enterprise clients, including iconic brands like Royal Enfield, Tata Motors, and Honda Cars. At Waybeo, we focus on turning every phone call into a source of actionable marketing intelligence, helping businesses optimize their ad strategies and customer engagement. As a Sales Development Representative (SDR), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . T his is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: • Identify and prospect brands across India with large dealer or franchise networks. • Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. • Book and qualify a minimum of 3 new meetings per week • Generate minimum 3 qualified leads per month per SDR, defined as: - Brands agreeing to a Proof of Concept (PoC), or - Brands engaged in advanced commercial discussions. (E xpected to meet lead generation targets from the 3rd month of joining. .) • Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: • Experience: 1–2 years in SDR/Inside Sales/Business Development roles. • Familiar with outbound sales motions in SaaS or Martech environments. • Strong written and verbal communication skills. • Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). • CRM familiarity preferred; experience in Close.io is a plus. Preferred tools: • CRM: Close.io • Email outreach automation tools • LinkedIn Sales Navigator • Prospecting databases (as already in place) • Sales playbook, training, and ongoing support from leadership

Sales Development Representative Thiruvananthapuram 1 - 2 years INR 3.5 - 5.0 Lacs P.A. Work from Office Full Time

As a Sales Development Representative (SDR ), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . This is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: Identify and prospect brands across India with large dealer or franchise networks. Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. Book and qualify a minimum of 3 new meetings per week Generate minimum 3 qualified leads per month per SDR, defined as: - Brands agreeing to a Proof of Concept (PoC), or - Brands engaged in advanced commercial discussions. (Expected to meet lead generation targets from the 3rd month of joining.) Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: Experience: 12 years in SDR/Inside Sales/Business Development roles. Familiar with outbound sales motions in SaaS or Martech environments. Strong written and verbal communication skills. Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). CRM familiarity preferred; experience in Close.io is a plus. Qualification: 1-2 years experience in B2B Sales or Business development A graduate degree in a relevant field. Preferred tools: CRM: Close.io Email outreach automation tools LinkedIn Sales Navigator Prospecting databases (as already in place) Sales playbook, training, and ongoing support from leadership Preferred candidates from Kerala

Business Development Representative Thiruvananthapuram 1 - 2 years INR 3.5 - 5.0 Lacs P.A. Work from Office Full Time

As a Sales Development Representative (SDR ), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . This is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: Identify and prospect brands across India with large dealer or franchise networks. Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. Book and qualify a minimum of 3 new meetings per week Generate minimum 3 qualified leads per month per SDR, defined as: - Brands agreeing to a Proof of Concept (PoC), or - Brands engaged in advanced commercial discussions. (Expected to meet lead generation targets from the 3rd month of joining.) Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: Experience: 12 years in SDR/Inside Sales/Business Development roles. Familiar with outbound sales motions in SaaS or Martech environments. Strong written and verbal communication skills. Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). CRM familiarity preferred; experience in Close.io is a plus. Qualification: 1-2 years experience in B2B Sales or Business development A graduate degree in a relevant field. Preferred tools: CRM: Close.io Email outreach automation tools LinkedIn Sales Navigator Prospecting databases (as already in place) Sales playbook, training, and ongoing support from leadership Preferred candidates from Kerala

IT Sales Development Representative Thiruvananthapuram 1 years INR 3.6 - 5.4 Lacs P.A. On-site Full Time

Waybeo is a leading provider of call tracking and ad-generated call intelligence solutions for enterprises, specializing in hyperlocal call tracking and AI-powered lead management solutions. Backed by Airtel, we serve over 22,000 locations across India, empowering marketers with deep call analytics that drive revenue and campaign performance. Our platform is trusted by 56+ enterprise clients, including iconic brands like Royal Enfield, Tata Motors, and Honda Cars. As a Sales Development Representative (SDR), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . T his is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: Identify and prospect brands across India with large dealer or franchise networks. Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. Book and qualify new meetings per week Generate qualified leads per month (Expected to meet lead generation targets from the 3rd month of joining..) Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: Experience: 1–2 years in SDR/Inside Sales/Business Development/Lead generation roles. Familiar with outbound sales motions in B2B SaaS or Martech environments. Strong written and verbal communication skills. Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). CRM familiarity preferred; experience in Close.io is a plus. Preferred tools: CRM: Close.io Email outreach automation tools LinkedIn Sales Navigator Prospecting databases (as already in place) Sales playbook, training, and ongoing support from leadership Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Work Location: In person

Sales Development Representative Trivandrum,Kerala,India 2 years None Not disclosed On-site Full Time

Waybeo is a leading provider of call tracking and ad-generated call intelligence solutions for enterprises, specializing in hyperlocal call tracking and AI-powered lead management solutions. Backed by Airtel, we serve over 22,000 locations across India, empowering marketers with deep call analytics that drive revenue and campaign performance. Our platform is trusted by 56+ enterprise clients, including iconic brands like Royal Enfield, Tata Motors, and Honda Cars. As a Sales Development Representative (SDR ), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . This is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: • Identify and prospect brands across India with large dealer or franchise networks. • Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. • Book and qualify new meetings per week • Generate qualified leads per month, defined as: (Expected to meet lead generation targets from the 3rd month of joining.) • Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: • Experience: 1–2 years in SDR/Inside Sales/Business Development roles. • Familiar with outbound sales motions in SaaS or Martech environments. • Strong written and verbal communication skills. • Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). • CRM familiarity preferred; experience in Close.io is a plus. Qualification: Bachelor's degree in Business or a related field Maximum 2 years work experience in IT Sales Excellent written and verbal communication skills Preferred tools: • CRM: Close.io • Email outreach automation tools • LinkedIn Sales Navigator • Prospecting databases (as already in place) • Sales playbook, training, and ongoing support from leadership

Customer Success Executive Trivandrum,Kerala,India 1 - 2 years None Not disclosed On-site Full Time

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Waybeo's call tracking serves about 22,000 locations across India. The Airtel backed company possess a clientele of 56 enterprise customers inlcuding, Royal Enfield, Tata Motors, Honda cars etc..Waybeo has been providing in-depth intelligence services, enabling marketers to optimise their strategies and drive revenue through ad-driven phone calls. As a Customer Success Executive at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. You’ll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: • Collaborate with the Customer Success team in managing customer accounts. • Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. • Support onboarding and training of new customers to ensure successful product adoption. • Learn more about competitors and analyse how to integrate new processes into the current. • Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. • Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. • Assist with maintaining and updating customer data in CRM tools. • Help create and manage customer success documentation and reports. • Assist in developing and implementing strategies to improve the overall customer experience Qualification: 1-2 years experience in Customer Success A graduate degree in a relevant field, preferably an MBA or a related discipline. Preferred Skills: Strong written and verbal communication skills in English, with the ability to interact effectively withcustomers. Basic computing knowledge, with multi-tasking & documentation skills Good knowledge in using MS office tools like excel and familiarity with any CRM tools Passion for customer service and enhancing customer experience. Ability to collaborate with different departments and work in a team environment. High attention to detail and organizational skills. Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language is a plus.

Business Development Executive Thiruvananthapuram,Kerala,India 2 years None Not disclosed On-site Full Time

Waybeo is a leading provider of call tracking and ad-generated call intelligence solutions for enterprises, specializing in hyperlocal call tracking and AI-powered lead management solutions. Backed by Airtel, we serve over 22,000 locations across India, empowering marketers with deep call analytics that drive revenue and campaign performance. Our platform is trusted by 56+ enterprise clients, including iconic brands like Royal Enfield, Tata Motors, and Honda Cars. As a Business Development Representative, your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . T his is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: • Identify and prospect brands across India with large dealer or franchise networks. • Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. • Book and qualify new meetings per week • Generate qualified leads per month (Expected to meet lead generation targets from the 3rd month of joining..) • Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: • Experience: 1–2 years in SDR/Inside Sales/Business Development/Lead generation roles. • Familiar with outbound sales motions in B2B SaaS or Martech environments. • Strong written and verbal communication skills. • Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). • CRM familiarity preferred; experience in Close.io is a plus. Qualification: Bachelor's degree in Business or a related field Maximum 2 years work experience in IT related Sales Excellent written and verbal communication skills Preferred tools: • CRM: Close.io • Email outreach automation tools • LinkedIn Sales Navigator • Prospecting databases (as already in place) • Sales playbook, training, and ongoing support from leadership

Sales / Business Development Representative thiruvananthapuram,kerala,india 2 years None Not disclosed On-site Full Time

Waybeo is a leading provider of call tracking and ad-generated call intelligence solutions for enterprises, specializing in hyperlocal call tracking and AI-powered lead management solutions. Backed by Airtel, we serve over 22,000 locations across India, empowering marketers with deep call analytics that drive revenue and campaign performance. Our platform is trusted by 56+ enterprise clients, including iconic brands like Royal Enfield, Tata Motors, and Honda Cars. As a Sales Development Representative (SDR), your primary responsibility will be to prospect and generate qualified leads from brands across India that have 50 or more retail outlets, dealers, or franchisees . T his is a critical outbound role where your efforts will directly contribute to revenue growth by building a robust pipeline for the sales team. Key Responsibilities: • Identify and prospect brands across India with large dealer or franchise networks. • Perform outbound outreach via email, LinkedIn, and phone calls to engage decision-makers. • Book and qualify new meetings per week • Generate qualified leads per month (Expected to meet lead generation targets from the 3rd month of joining..) • Maintain detailed activity tracking and pipeline status in Close.io CRM. Requirements: • Experience: 1–2 years in SDR/Inside Sales/Business Development/Lead generation roles. • Familiar with outbound sales motions in B2B SaaS or Martech environments. • Strong written and verbal communication skills. • Hands-on experience with sales outreach tools (e.g., LinkedIn Sales Navigator, Apollo, Hunter). • CRM familiarity preferred; experience in Close.io is a plus. Qualification: Bachelor's degree in Business or a related field Maximum 2 years work experience in IT related Sales Excellent written and verbal communication skills  Preferred tools: • CRM: Close.io • Email outreach automation tools • LinkedIn Sales Navigator • Prospecting databases (as already in place) • Sales playbook, training, and ongoing support from leadership

Customer Success Executive thiruvananthapuram 1 - 3 years INR 3.0 - 6.0 Lacs P.A. Work from Office Full Time

As a Customer Success Executive at Waybeo, you will collaborate with the customer success team in ensuring that customers are satisfied and receiving value from our products and services. Youll assist in building and maintaining relationships with clients, addressing customer queries, and helping improve the overall customer experience. Key Responsibilities: Collaborate with the Customer Success team in managing customer accounts. Work with cross-functional teams (e.g., Tech, Sales, Marketing, Support) to ensure customer needs are met. Support onboarding and training of new customers to ensure successful product adoption. Learn more about competitors and analyse how to integrate new processes into the current. Monitor customer usage patterns to identify areas for improvement or potential upsell opportunities. Conduct customer follow-ups to gather feedback, identify pain points, and offer solutions. Assist with maintaining and updating customer data in CRM tools. Help create and manage customer success documentation and reports. Assist in developing and implementing strategies to improve the overall customer experience Requirements: Strong written and verbal communication skills in English, with the ability to interact effectively with customers. Basic computing knowledge, with multi-tasking & documentation skills Good knowledge in using MS office tools like excel and familiarity with any CRM tools Passion for customer service and enhancing customer experience. Ability to collaborate with different departments and work in a team environment. High attention to detail and organizational skills. Willingness to learn and adapt in a fast-paced environment. Good understanding of Hindi language Qualifications: 1- 3 years experience Previous experience in customer support or success. A graduate degree in a relevant field, preferably an MBA or a related discipline. What we offer: Gain hands-on experience in customer success strategies and customer relationship management with premium brands & clients all over the country Learn about key customer retention metrics and how to drive customer satisfaction. Exposure to various departments such as Sales, Marketing, and Product Development.

Customer Success Intern thiruvananthapuram,kerala 0 - 4 years INR Not disclosed On-site Full Time

Waybeo offers advanced intelligence through call tracking & ad generated calls for enterprises. Serving about 22,000 locations across India, Waybeo is an Airtel backed company with a clientele of 56 enterprise customers, including Royal Enfield, Tata Motors, Honda cars, etc. The company provides in-depth intelligence services, enabling marketers to optimize their strategies and drive revenue through ad-driven phone calls. As a Customer Success Intern at Waybeo, you will collaborate with the customer success team to ensure customer satisfaction and value delivery from products and services. Your role involves building and maintaining client relationships, addressing customer queries, and enhancing the overall customer experience. Responsibilities include: - Collaborating with the Customer Success team to manage customer accounts. - Working with cross-functional teams to meet customer needs. - Supporting onboarding and training of new customers for successful product adoption. - Learning about competitors and analyzing how to integrate new processes. - Monitoring customer usage patterns for improvement opportunities. - Conducting customer follow-ups to gather feedback and offer solutions. - Assisting in maintaining and updating customer data in CRM tools. - Creating and managing customer success documentation and reports. - Developing and implementing strategies to enhance the overall customer experience. Requirements: - Strong written and verbal communication skills in English. - Basic computing knowledge with multitasking and documentation skills. - Proficiency in using MS Office tools like Excel and familiarity with CRM tools. - Passion for customer service and improving customer experience. - Ability to collaborate across different departments and work in a team. - High attention to detail and organizational skills. - Willingness to learn and adapt in a fast-paced environment. - Good understanding of the Hindi language. Qualifications: - Previous internship or experience in customer support or success. - Graduate degree in a relevant field, preferably an MBA or related discipline. What we offer: - Hands-on experience in customer success strategies and relationship management. - Learning about key customer retention metrics and driving customer satisfaction. - Building professional communication and problem-solving skills. - Exposure to departments like Sales, Marketing, and Product Development. Internship Duration: 3 months Successful performance during the internship may lead to a placement offer at Waybeo.,

Data Analyst/Transcriber Intern thiruvananthapuram,kerala 0 - 4 years INR Not disclosed On-site Full Time

As a Transcriber & Data Analyst Intern, you will play a crucial role in reviewing and tagging call transcriptions with a strong focus on English language skills. Your responsibilities will include ensuring accuracy and consistency in data tagging processes, collaborating with the AI team to optimize strategies, and maintaining documentation related to tagging activities. You will be required to review and verify diverse datasets based on predefined criteria, provide feedback to enhance tagging methodologies, and work towards improving efficiency in data tagging processes. Attention to detail, linguistic abilities, and the ability to work both independently and as part of a team in a fast-paced environment are essential for this role. The ideal candidate will have an excellent command of the English language, including grammar, syntax, and vocabulary. Proficiency in Hindi and multilingual command over languages like Hindi, Tamil, Telugu, or Kannada is a must. While previous experience in data tagging is preferred, it is not mandatory. Strong analytical skills, problem-solving abilities, and the capacity to work with large datasets while meeting deadlines are also key qualifications for this position. This Internship opportunity requires a Bachelor's degree as the preferred educational qualification. The work schedule involves a day shift from Monday to Friday in the morning, and the contract length is for 6 months. If you possess good command over Telugu, Kannada, or Marathi languages and meet the language requirements of Hindi, Telugu, and Kannada, you could be a strong fit for this role. Strong communication and interpersonal skills are also essential for success in this position.,