Customer Success & Implementation Specialist – SaaS Platform (Gurugram | Kolkata | Bengaluru)

About 1Channel

1Channel is a leading B2B SaaS company that helps global enterprises streamline their retail and distribution operations through its full-stack Channel-Tech platform. With a presence across 40+ countries, 80+ enterprise clients, and 200,000+ users, 1Channel delivers solutions for Sales Force Automation (SFA), CRM, Loyalty Management, and Retail Execution, all powered by Gen-AI and deep analytics.

Learn more: www.1channel.co

Role Overview

We’re looking for a Client Success & Implementation Specialist to join our growing team in Gurugram, Kolkata, or Bengaluru.

In this role, you’ll work closely with enterprise clients to ensure successful onboarding, adoption, and continuous success with 1Channel’s SaaS solutions.

Key Responsibilities

• Understand client business processes, KPIs, and goals to align with the 1Channel platform capabilities.
• Conduct

  requirement workshops

  and translate business needs into

  product configurations

  and workflows.
• Manage

  solution implementation

  , integrations, and

  User Acceptance Testing (UAT)

  .
• Provide ongoing post-implementation support, troubleshooting, and performance tracking.
• Build and maintain strong client relationships through proactive engagement and problem-solving.
• Deliver training sessions to ensure clients get the maximum value from the product.

Requirements

• Bachelor’s degree (Engineering preferred; MBA is a plus).
• 2–4 years of experience in

  Customer Success, Business Analysis, or Solution Consulting

  , ideally in

  SaaS, SFA, or DMS

  domains.
• Experience in implementing software or digital transformation solutions.
• Strong communication, problem-solving, and analytical skills.
• Proficiency in

  Excel

  and comfort working with data-driven insights.

Why Join 1Channel

AI-powered SaaS products

We combine the agility of a startup with the stability of a market leader — offering:

• Complete ownership of projects
• Freedom to innovate and experiment
• Exposure to enterprise clients across industries
• A collaborative, growth-focused culture

Location:

Experience:

Type: