Customer Success Executive (Remote)

SENTIO VR is looking for a self driven Customer Success Executive to manage customer renewals, follow-ups, and engagement across our global customer base including top-tier Architecture, Engineering & Construction firms like KPF, BIG Architects, Trimark along with 100+ firms in 40+ countries. This is an autonomous, individual contributor role - ideal for someone highly organized, proactive, and comfortable communicating with customers via email and calls.

Key Responsibilities

• Manage all customer renewals and ensure timely follow-ups and reminders.
• Communicate directly with customers through email, CRM, and short video or phone calls.
• Monitor customer usage and reach out to inactive accounts to drive engagement.
• Support onboarding for new customers and ensure early activation success.
• Run reactivation campaigns for canceled or inactive accounts.
• Maintain CRM records, organize renewal data, and report progress weekly.

What We’re Looking For

• 2–4 years of experience in Customer Success, Account Management, or SaaS Support.
• Excellent written and spoken English.
• Strong organizational skills and attention to detail.
• Comfortable using CRM and workflow tools (HubSpot, Stripe, Postman )
• Self-starter who can manage multiple accounts and communicate effectively with global clients.
• Bonus: exposure to architecture, design, or 3D visualization tools (e.g., Revit, SketchUp, Enscape).
• It's a role that is not limited to a specific time zone/region. You start at 3 PM IST and then can move across EMEA to the US, to get the highest wins.

Why Join SENTIO VR

• Be part of a growing SaaS company transforming 3D design communication in close partnership with Meta globally.
• You are your own Boss! Work directly with top-global customers in architecture and design.
• Clear ownership of outcomes and measurable growth opportunities.
• Potential to earn high incentives as this role is not limited to any specific work style- You can re-use your proven Saas based customer relationship nuances to get you big wins. We will value such wins by paying out bonus incentives over and above your regular incentives.

Compensation & Benefits

• Pay is commensurate with the best in the industry. 80% Fixed and 20% Variable. With potential to earn more than 100% in the variable component.
• Shift incentives.
• Paid leaves.
• A well balanced work environment with an opportunity to work directly with the Founder.