Customer Success Executive

4 years

0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Sales / Indirect Customer Success
401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India

Are you ready to learn fast and have a real impact on the company?

Join our amazing team of Customer Success and rise to the challenge to evolve in the IT sector! Acquire new clients and advise them on the best solution to adopt.

Products Users

7,000,000

Company Growth

60% year over year

Company Maturity

Profitable


What do we look for?


Join our dynamic team of Customer Success and make use of your hunting, analytical and negotiation skills to retain existing clients. As Customer Success Executive, you will engage with SME’s and advise them on the best solution to adopt for their business.

What will you do?

As Customer Success Executive, you’ll be responsible for managing our existing customer accounts, ensuring seamless on boarding, customer satisfaction, retention, and business growth. The ideal candidate will work closely with a number of clients from various industries—ranging from small businesses to large-scale enterprises—guiding them through their Odoo software journey and maximizing its value for their business operations.


MuST HAVE
Strong Business knowledge and curiosit
  • y
  • Genuine interest in IT and softwar
  • e
  • Fluent in English Communication Analytic vision & fighting spiri
  • t
  • Strong relational & negotiation skill
  • s
  • Good organizational skill
  • s
  • 1+ to 4 years of experience
Nice to Have
Business degree (Required)
    Strong understanding of Odoo ERP software or similar SaaS-based business solution
  • s
  • Proven experience in customer success, account management, or client-facing roles
  • .
  • Excellent communication, problem-solving, and relationship-building skill
  • s
  • Ability to analyze customer needs and propose relevant solution
  • s
  • Experience managing renewals, retention strategies, and up selling/cross-selling opportunitie
  • s
  • Strong organizational and time-management skills with the ability to handle multiple clients simultaneousl
  • y
KEY ReSponsibilities
Customer On-boarding & Trainin
  • g
  • Product Adoption & Customer Succes
  • s
  • Customer Engagement & Relationship Managemen
  • t
  • Customer Support & Issue Resolutio
  • n
  • Renewals & Retentio
  • n
  • Up selling & Cross-Selling

What do we offer?

Compensation & Perks

A full-time position
with an attractive salary package.

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Prime location

Work at the best location with easy transportation connectivity


Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink

Tea, coffee and snacks
provided all day.

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities

Exchange Program

to a similar position
in a subsidiary of Odoo.

Our offices

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo

The founder's story


From 1 to 1700 employees in a few years

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You