Customer Success Executive

Customer Success Executive

Job Description

The Customer Success Executive is responsible for ensuring customers have a smooth, engaging, and supportive experience with the company. The role involves using CRM tools, running WhatsApp campaigns, resolving customer issues, and maintaining long-term relationships. The individual should have excellent communication skills, a customer-first mindset, and the ability to handle feedback with empathy and professionalism.

Key Responsibilities

- Manage customer interactions through CRM tools like Zoho, Gupshup, and similar platforms.

- Design and execute WhatsApp/SMS/email campaigns for engagement and retention.

- Resolve customer queries quickly and effectively via calls, chat, and social platforms.

- Collect and analyze customer feedback to improve services and processes.

- Maintain accurate records of customer interactions, transactions, and communications.

- Ensure a high standard of customer satisfaction and loyalty.

- Collaborate with product and technical teams to escalate and resolve issues.

- Educate customers about product features and benefits to improve adoption.

- Proactively identify churn risks and take measures to retain customers.

- Support onboarding and training of new users where required.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• What is your current salary ?
• What is your expected salary ?
• What is your notice period ?

Work Location: In person