Customer Success Executive Job Description The Customer Success Executive is responsible for ensuring customers have a smooth, engaging, and supportive experience with the company. The role involves using CRM tools, running WhatsApp campaigns, resolving customer issues, and maintaining long-term relationships. The individual should have excellent communication skills, a customer-first mindset, and the ability to handle feedback with empathy and professionalism. Key Responsibilities - Manage customer interactions through CRM tools like Zoho, Gupshup, and similar platforms. - Design and execute WhatsApp/SMS/email campaigns for engagement and retention. - Resolve customer queries quickly and effectively via calls, chat, and social platforms. - Collect and analyze customer feedback to improve services and processes. - Maintain accurate records of customer interactions, transactions, and communications. - Ensure a high standard of customer satisfaction and loyalty. - Collaborate with product and technical teams to escalate and resolve issues. - Educate customers about product features and benefits to improve adoption. - Proactively identify churn risks and take measures to retain customers. - Support onboarding and training of new users where required. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Application Question(s): What is your current salary ? What is your expected salary ? What is your notice period ? Work Location: In person
Sales Executive (Female) Job Description The Sales Executive will represent the brand at experience centers located in malls, gardens, airports, and other high-footfall areas. She will be responsible for engaging with walk-in customers, demonstrating the device in real-time, checking blood pressure, and explaining the science behind the product in a simple, relatable manner. The ideal candidate should have excellent interpersonal skills, confidence in public interactions, and the ability to convert interest into sales. Key Responsibilities - Welcome and engage with visitors at experience centers. - Conduct live demonstrations of the device, including real-time BP checks. - Educate customers about the product’s science, health benefits, and usability. - Convert inquiries into successful sales through persuasive communication. - Maintain a clean and professional setup at experience kiosks. - Collect and document customer feedback, insights, and objections. - Ensure daily/weekly reporting of leads, demos conducted, and sales achieved. - Build strong relationships with customers to encourage word-of-mouth promotion. - Collaborate with marketing teams for on-ground activation support. - Stay updated with product knowledge to answer all customer queries effectively. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Experience: Field sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Expected Start Date: 23/08/2025
Job Description — NowZone is seeking a Copywriter to craft compelling, persuasive, and brand-centric messaging across various digital and print platforms. The ideal candidate will have a strong ability to develop engaging copy that aligns with marketing objectives, brand voice, and audience expectations. This role requires a mix of creative storytelling, strategic thinking, and digital optimization to enhance customer engagement. Required Skills & Competency — 1. Minimum 3-4 years of experience as a copywriter, preferably in a marketing or advertising environment. 2. Proven ability to create engaging, high-impact copy across various formats and platforms. 3. Excellent writing, editing, and proofreading skills with a strong command of English. 4. Familiarity with SEO principles and tools such as Google Analytics, Ahrefs, and SEMrush. 5. Proficiency in Microsoft Office, Google Workspace, and content management systems (e.g., WordPress). 6. Ability to craft compelling narratives that align with brand messaging and marketing goals. 7. Experience developing copy for different stages of the customer journey. 8. Excellent communication and collaboration skills. 9. Strong organisational skills with the ability to manage multiple projects and meet deadlines. Job Type: Full-time Pay: ₹60,000.00 - ₹70,000.00 per month Application Question(s): What is your current CTC ? What is your expected CTC ? Do you have any experience in medical field as a content writer Experience: Copywriting: 3 years (Required) Work Location: In person
Job Description: Junior Executive - Marketing & Sales Position Overview: We are seeking a highly motivated and sharp Junior Executive to play a pivotal role in supporting our commercial growth. This unique position offers a blend of strategic marketing, sales support, and direct exposure to senior leadership, including the CEO. You will be the engine room of our commercial efforts, executing key tasks that drive brand awareness, generate leads, and support sales activities, all while gaining an invaluable, top-down view of how a successful MedTech company operates. Key Responsibilities: Marketing (60%) Assist in the development and execution of multi-channel marketing campaigns (digital, email, social media, traditional) to generate leads and build brand presence. Create, proofread, and manage engaging content for various platforms, including website blogs, social media posts, case studies, and sales collateral, ensuring all content is compliant with industry regulations. Manage and grow the company’s social media profiles (LinkedIn, Twitter, etc.) with a focus on professional healthcare audiences. Support the coordination of webinars, virtual events, and industry conferences (e.g., preparing materials, managing registrations, post-event follow-up). Conduct market research and competitive analysis to identify trends and new opportunities. Maintain and update the marketing database and CRM (e.g., Salesforce, HubSpot). Sales Support (30%) Qualify inbound marketing leads and route them to the appropriate sales representative. Prepare and customize sales presentations, proposals, and product datasheets for the sales team. Support the sales cycle by providing necessary product information, case studies, and competitive intelligence. Help manage the RFP (Request for Proposal) and tender response process by coordinating inputs and ensuring timely submission. Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM. CEO & Executive Support (10%) Prepare reports, summaries, and presentations for CEO-level meetings and board reviews. Attend meetings with the CEO and other executives, take detailed notes, and track action items to completion. Conduct specific research projects as directly assigned by the CEO to support strategic decision-making. Act as a liaison between the commercial team and the CEO’s office, ensuring clear communication and alignment on priorities. Qualifications & Required Skills: Bachelor’s degree in Marketing, Business Administration, Life Sciences, or a related field. 1-2 years of experience in a marketing, sales, or business support role; internship experience in MedTech, Pharma, or healthcare will be highly regarded. Exceptional written and verbal communication skills, with the ability to create professional content and interact confidently with senior executives. High level of proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and an aptitude for learning new software (e.g., CRM, CMS, marketing automation tools). Strong analytical and research skills with a keen attention to detail. Proactive, self-starter attitude with the ability to manage multiple tasks and priorities in a fast-paced environment. Professional demeanor and impeccable discretion when handling sensitive information. Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹20,000.00 per month Application Question(s): What is your current CTC ? What is your expectations ? Are you interested in Med Tech, Science & technology ? Work Location: In person
About NowZone Life: NowZone Life is a forward-thinking medical device organization dedicated to enhancing patient care and improving health outcomes. We develop, manufacture, and distribute innovative medical solutions that empower individuals and healthcare professionals. Our commitment to quality, compliance, and innovation is at the heart of everything we do. Join us in our mission to make a tangible difference in the lives of patients worldwide. Position Overview: We are seeking a highly skilled and motivated Operations Manager to oversee our end-to-end production and manufacturing processes. This critical leadership role is responsible for ensuring the efficient, compliant, and cost-effective production of our medical devices. You will manage our manufacturing floor, lead a team of production staff, and be the cornerstone of our quality and supply chain operations, ensuring we meet all regulatory standards (e.g., FDA, ISO 13485) while achieving our production goals. Key Responsibilities: Production & Manufacturing Management: Oversee the entire production lifecycle, from raw material intake to finished goods, ensuring on-time delivery of high-quality medical devices. Develop and implement production schedules, workflows, and capacity planning to meet sales forecasts and inventory targets. Utilize Lean Manufacturing, Six Sigma, and other continuous improvement methodologies to optimize processes, reduce waste, and enhance productivity. Manage equipment maintenance, calibration, and validation schedules to ensure operational readiness and compliance. Quality Assurance & Regulatory Compliance: Ensure all manufacturing activities strictly adhere to Quality Management System (QMS) standards, including FDA 21 CFR Part 820 and ISO 13485. Lead and support internal and external audits (e.g., FDA, NB, corporate audits). Investigate and resolve non-conformances, CAPAs (Corrective and Preventive Actions), and customer complaints related to production. Maintain impeccable documentation and batch records in accordance with regulatory requirements. Team Leadership & Development: Lead, mentor, and develop a high-performing production team, including supervisors, technicians, and assemblers. Foster a culture of safety, quality, accountability, and continuous improvement on the production floor. Manage staffing, performance reviews, training, and professional development for the operations team. Supply Chain & Inventory Control: Collaborate with the Supply Chain/Procurement team to ensure a reliable supply of raw materials and components, mitigating any potential shortages. Manage inventory levels (raw materials, WIP, finished goods) to minimize carrying costs while preventing stock-outs. Oversee warehouse operations and logistics related to production materials and finished goods. Budget & Cost Management: Develop and manage the operations budget, controlling labor, material, and overhead costs. Identify and implement cost-saving initiatives without compromising quality or compliance. Qualifications & Experience: Bachelor’s degree in Engineering, Manufacturing, Business Administration, or a related field. Master’s degree is a plus. Minimum of 7+ years of experience in a production/manufacturing management role within the medical device industry. In-depth, proven knowledge of FDA regulations (21 CFR Part 820) and ISO 13485 is mandatory. Demonstrated experience with Lean Manufacturing, Six Sigma (Green/Black Belt certification preferred), and ERP systems (e.g., SAP, Oracle). Proven track record of successfully leading and developing teams in a regulated environment. Strong analytical, problem-solving, and project management skills. Excellent communication, interpersonal, and leadership skills. What We Offer: A competitive salary and performance-based bonus structure. Comprehensive benefits package including health, dental, and vision insurance. Opportunities for professional growth and development in a innovative and life-changing industry. A collaborative and mission-driven work environment. How to Apply: Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the Now Zone Life team via the application link on our website. Now Zone Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,200,000.00 per year Application Question(s): What is your Current CTC ? What is your Expected CTC ? Are you an immediate joiner ? Location: Nagpur, Maharashtra (Required) Work Location: In person
Job Description – Executive Assistant to CEO Location: Ramdaspet Nagpur Reports to: CEO About the Role We are seeking a proactive, detail-oriented, and highly organized Executive Assistant (EA) to the CEO who can act as the right hand to our leadership. The role demands excellent communication, multitasking, and problem-solving skills. The EA will provide comprehensive support to the CEO, ensuring smooth day-to-day operations, strategic coordination, and effective decision-making. Key Responsibilities Executive Support Manage the CEO’s calendar, schedule meetings, and coordinate appointments. Organize travel, logistics, and itineraries for domestic and international trips. Handle confidential information with discretion and professionalism. Communication & Coordination Draft, review, and manage correspondence, reports, and presentations. Act as a liaison between the CEO and internal/external stakeholders. Facilitate smooth communication flow across departments. Project & Strategic Support Assist in preparing business reviews, board reports, and strategic presentations. Track progress of key projects, ensuring deadlines and deliverables are met. Conduct research and prepare briefing materials to support informed decision-making. Operational Excellence Attend meetings with/for the CEO, take minutes, and follow up on action items. Anticipate CEO’s needs and proactively address administrative or operational gaps. Support in organizing leadership offsites, investor meetings, and key events. Qualifications & Skills Bachelor’s degree (master’s preferred) in Business Administration, Management, or related field. Exceptional organizational, time-management, and multitasking skills. Strong written and verbal communication skills. Proficiency in MS Office Suite (Word, PowerPoint, Excel) and collaboration tools (Zoom, Google Workspace, Slack, etc.). Ability to work independently, maintain confidentiality, and handle pressure with a calm, solution-oriented mindset. Strong business acumen and understanding of corporate dynamics. Why Join Us? Opportunity to work closely with the CEO and leadership team, gaining deep insights into strategy and decision-making. Exposure to a fast-paced, dynamic, and growth-driven environment. Competitive salary and benefits package. Platform for professional development and career growth. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Application Question(s): Are you a immediate Joiner? What is your expected salary ? Work Location: In person
As the Regional Sales Manager at NowZone, you will be responsible for overseeing multiple territories and teams of Area Sales Managers and Medical Representatives. Your role is crucial in ensuring strong doctor engagement, product adoption, and driving sales growth in the assigned region. To excel in this role, you should bring deep experience in pharma/medical sales leadership, have established relationships with doctors and healthcare networks, and a proven track record of launching and scaling products in new markets. **Key Responsibilities:** - **Leadership & Team Management** - Lead, mentor, and supervise ASMs across multiple territories. - Drive recruitment, training, and capability building of MR teams. - Conduct regular reviews, field visits, and performance evaluations. - **Sales Strategy & Execution** - Define and implement regional sales strategies aligned with company goals. - Ensure achievement of sales, prescription, and revenue targets for the region. - Oversee product launches, CME programs, and doctor engagement activities. - **Doctor & Market Engagement** - Strengthen and leverage doctor and clinic relationships to build product trust. - Expand the healthcare professional network across new geographies. - Represent NowZone at regional medical events, conferences, and trade shows. - **Monitoring & Reporting** - Track sales performance and KPIs of all territories under your supervision. - Provide regular reports, insights, and market intelligence to senior management. - Monitor competitor activity and recommend counter-strategies. **Qualifications & Skills:** - Graduate/Postgraduate in Pharma, Life Sciences, or Marketing (MBA preferred). - 8-12 years of experience in pharma/healthcare sales with at least 3-4 years managing multiple territories. - Strong network and relationships with doctors, KOLs, and healthcare institutions. - Demonstrated success in product launches and scaling adoption. - Excellent leadership, negotiation, and communication skills (English, Hindi, Marathi). - Willingness to travel extensively within the region. In addition to the above details, NowZone is India's first AI-powered, patented wearable device designed to help people manage stress, reduce high blood pressure, and improve sleep quality. The company is focused on building a strong medical sales channel to integrate NowZone into healthcare practices nationwide, starting with the Medical Representative vertical. Joining NowZone will allow you to play a leadership role in building India's first health-tech category through medical channels, be at the forefront of a revolutionary product launch in the healthcare space, and lead a high-growth regional team with strong career advancement opportunities. (Note: Application Questions and Work Location details have been omitted as per the required output),