Customer Success Executive Job Description The Customer Success Executive is responsible for ensuring customers have a smooth, engaging, and supportive experience with the company. The role involves using CRM tools, running WhatsApp campaigns, resolving customer issues, and maintaining long-term relationships. The individual should have excellent communication skills, a customer-first mindset, and the ability to handle feedback with empathy and professionalism. Key Responsibilities - Manage customer interactions through CRM tools like Zoho, Gupshup, and similar platforms. - Design and execute WhatsApp/SMS/email campaigns for engagement and retention. - Resolve customer queries quickly and effectively via calls, chat, and social platforms. - Collect and analyze customer feedback to improve services and processes. - Maintain accurate records of customer interactions, transactions, and communications. - Ensure a high standard of customer satisfaction and loyalty. - Collaborate with product and technical teams to escalate and resolve issues. - Educate customers about product features and benefits to improve adoption. - Proactively identify churn risks and take measures to retain customers. - Support onboarding and training of new users where required. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Application Question(s): What is your current salary ? What is your expected salary ? What is your notice period ? Work Location: In person
Sales Executive (Female) Job Description The Sales Executive will represent the brand at experience centers located in malls, gardens, airports, and other high-footfall areas. She will be responsible for engaging with walk-in customers, demonstrating the device in real-time, checking blood pressure, and explaining the science behind the product in a simple, relatable manner. The ideal candidate should have excellent interpersonal skills, confidence in public interactions, and the ability to convert interest into sales. Key Responsibilities - Welcome and engage with visitors at experience centers. - Conduct live demonstrations of the device, including real-time BP checks. - Educate customers about the product’s science, health benefits, and usability. - Convert inquiries into successful sales through persuasive communication. - Maintain a clean and professional setup at experience kiosks. - Collect and document customer feedback, insights, and objections. - Ensure daily/weekly reporting of leads, demos conducted, and sales achieved. - Build strong relationships with customers to encourage word-of-mouth promotion. - Collaborate with marketing teams for on-ground activation support. - Stay updated with product knowledge to answer all customer queries effectively. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Experience: Field sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Expected Start Date: 23/08/2025