Customer Success Executive

NeoDocs is a Y Combinator and Omidyar backed health-tech startup that is building the future of diagnostics, by bringing the lab to your phone. Founded by IIT Bombay alumni, NeoDocs develops instant lab test kits, with results generated on the phone within 30 seconds.

We are looking for a HIGHLY MOTIVATED candidate to lead our Success team. This role is a critical cog in our vision to make instant, affordable diagnostics accessible to every Indian. This is your opportunity to become a part of India’s healthcare revolution, work deeply with the healthcare ecosystem, and save lives.

This role involves engaging with our customers, addressing their queries and concerns, and providing guidance and support to ensure their satisfaction

Responsibilities:

Your responsibilities will include, but not be limited to, the following:

· Act as the primary point of contact for customers, responding promptly and professionally to inquiries via various channels including email, chat, and phone calls.

· Collaborate with cross-functional teams, including engineering, product management, and marketing, to relay customer feedback, suggestions, and insights for product enhancements and improvements.

· Gather learnings and insights from customer calls to identify areas for improvements and improve overall customer experience.

· Coordinate and manage a team of Medical Advisors, ensuring their availability, training, and readiness to address customer inquiries.

· Contribute to the creation and maintenance of a comprehensive knowledge base, frequently asked questions (FAQs), and other user resources.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person