Customer Success Executive

Job Description

We are seeking a highly motivated and experienced Customer Success Executive to join our dynamic team. The successful candidate will be responsible for ensuring customer satisfaction and driving customer success. The Customer Success Executive will work closely with our clients to understand their needs and provide them with exceptional service and support. This role requires excellent communication skills, a strong customer focus, and the ability to build and maintain relationships with clients. You will: Guide new customers through the onboarding process, ensuring they understand and can effectively use our products/services. Address customer inquiries and issues promptly via email, phone, or chat, providing solutions for Minor issues and resolving problems with the help of our Support team. Develop and maintain strong relationships with customers, understanding their goals and ensuring their needs are met. Stay up-to-date with product features and updates to effectively assist customers and provide accurate information. Gather customer feedback and insights to help improve products, services, and customer experiences. Monitor customer usage and engagement, providing recommendations for optimization and upselling opportunities. Track and report on customer success metrics and performance, identifying trends and areas for improvement. Work closely with sales, product, and support teams to ensure a cohesive customer experience and resolve any cross-functional issues. Essential Requirements Strong communication and interpersonal skills. Problem-solving and analytical abilities. Ability to handle multiple tasks and prioritize effectively. Empathy and patience in dealing with customers. 2-3 years of experience in a customer-facing role. Desirable Requirements: Experience with retail ERP. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon related sporting events Quarterly Coffee with CEO and more