Customer Success Executive

proactive and detail-oriented Customer Support Executive

Location: Remote – Based in Argentina or the Philippines

Requirements:

- 2+ years of experience in customer support, success, or a client-facing role.

- Experience with international eCommerce clients

- Knowledge of Shopify is a plus

- Understand client needs and work closely with internal teams to resolve issues efficiently.

- Guide new clients through onboarding and our Shopify services.

- Build long-term relationships with clients and ensure high satisfaction levels.

- Track and manage support tickets.

- Spot upsell/cross-sell opportunities & share with Sales Team.

- Document all client interactions clearly

- Ability to work independently and handle multiple clients across different time zones.

- Strong problem-solving skills and customer-centric mindset.

- Excellent reading, writing, and communication skills

- Excellent knowledge and use of Excel, Word, Outlook, and  PowerPoint.

- Excellent presentation skills.

- CRM and Social media marketing expertise.

Benefits :

• Flexible working hours with overlap across IST/EST preferred
• Collaborative and creative company culture
• Competitive compensation



Company Details:

Website: https://crawlapps.com/

LinkedIn: https://www.linkedin.com/company/crawlapps-technologies/