Posted:6 days ago|
Platform:
Work from Office
Full Time
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products. Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time.
* Delivering service with requisite courtesy and accuracy
* Demonstrating complete onus to customers queries / problems
* Adhering to product and process requirements with nil errors
* Escalating customer issues to the right internal stakeholders
* Ensuring process efficiency and effectiveness
* Complying to service and sales guidelines
* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Axis Bank
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