Customer Service Specialist

Job Description

About the company- NIIT MTS is a leading provider of Managed Training Services (MTS) and part of the NIIT Group. It focuses on delivering customized learning and talent development programs to global clients, including custom content and curriculum design, learning delivery, and strategic consulting. NIIT MTS helps companies transform their learning ecosystems to increase business value and impact. Website - https://www.niit.com/reorg/ NIIT is hiring for WIPRO - both freshers and experienced can apply (0-18 months) Job Title: Customer Care Specialist (US Process) - Graduation is mandatory 📍 Location: Gurugram (Work from Office Only) 🕐 Shift: Night shift | Sat-Sun Off (Majority) 💰 Salary: ₹3.08 – ₹3.5 LPA (Based on Experience) Join a dynamic team delivering high-quality customer support to US-based clients. You'll handle calls, resolve queries efficiently, and ensure top-notch service delivery aligned with SLAs. ✅ Requirements: Excellent verbal & written communication Willingness to work night shifts Freshers & experienced (up to 2.5 years) welcome Undergraduates (no backlogs) & select postgraduates with BPO/KPO experience Roles and Responsibilities of a Customer Care Specialist:- * Customer Service through calls: * Ensure timely and accurate service delivery at defined productivity levels * Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort * • Maintain Internal Service Attendance & Accountability policies * Execute issue /query & Client level delivery quality on calls. * Adhere to Customer resolution and ensure proper documentation &follow-up- * Identify, share and support operational improvements Perks and Benefits- * Defined career roadmap which offers growth opportunities * Performance-based incentive program (Depends on Process/Client Alignment)- * Investment in talent development and skills enhancement: * Work-life balance with a 5-day work week * Collaborative environment with best-in-class professionals * Focus on colleague engagement and fun at work 📞 Apply now if you're customer-focused and ready to build a career in international support! Interested candidates can share resumes at Gurjyot.9.Kaur@niitmts.com or whatsapp at 76782 23030. * NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic* Show more Show less